Kayla Girouard
Wallingford,CT
Summary
Versatile and dynamic, adept at multi-task management and problem-solving, with a proven track record of enhancing customer satisfaction at Smoothie King. Excelled in fast-paced environments, skillfully balancing team leadership with effective complaint resolution. Demonstrated exceptional time management and interpersonal skills, fostering positive relationships with both clients and team members.
Overview
4
4
years of professional experience
Work History
Private Nanny
Private Client
Portland, CT
03.2024 - 06.2025
- Prepared snacks and meals, scheduled, and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Responded quickly in emergency situations using sound judgment and problem solving skills.
Daycare Assistant
See Us Grow
Wallingford, CT
11.2023 - 03.2024
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Developed positive relationships with parents through communication about their child's daily activities.
- Balanced schedules to promote optimal rest, play and educational periods.
Head Shift Lead
Smoothie King
Wallingford, CT
04.2021 - 01.2023
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Conducted performance reviews, provided feedback, and made recommendations for employee development.
- Resolved customer complaints in an effective and timely manner.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Education
Some College (No Degree) -
Gateway Community College
New Haven, CTSkills
- Complaint resolution
- De-escalation techniques
- Multi-task management
- Time management
- Problem-solving
- Customer satisfaction measurement
Timeline
Private Nanny
Private Client
03.2024 - 06.2025
Daycare Assistant
See Us Grow
11.2023 - 03.2024
Head Shift Lead
Smoothie King
04.2021 - 01.2023
Some College (No Degree) -
Gateway Community College