Kayla Givens
Las Vegas
Summary
Empathetic and vigilant security officer with experience in conflict resolution and call center operations. Proven ability to document incidents and maintain safety, looking to leverage skills to enhance security measures and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Security Officer
CSC Security
Las Vegas
03.2025 - Current
- Security
- Patroling the area
- Team work
- Vigilant
- Monitored premises to ensure safety and security of all personnel.
- Conducted regular patrols to detect and prevent potential security breaches.
- Responded promptly to alarms, incidents, and emergencies as required.
- Documented daily activities, incidents, and observations in detailed reports.
Auto Claims Representative
Kemper
Las Vegas
01.2023 - 02.2024
- Call center
- Empathy
- Typing
- Data entry
- Customer service
- Reviewed auto insurance claims for completeness and accuracy.
- Assisted customers in understanding their coverage options and claims process.
- Documented claim details in the system for processing and follow-up.
- Analyzed claim documentation to identify potential discrepancies or issues.
Security Officer
The Cosmopolitan of Las Vegas
- Security
- Patrolling the area
- Safety
- Data entry
- Adhered to post orders while maintaining a visible presence around the property.
- Enforced access control measures in accordance with established procedures.
- Observed patrons and customers to quickly address security situations.
- Provided escorts for visitors as needed throughout the facility.
- Assisted with crowd control during large events held at the facility.
- Monitored premises and recorded activity in daily officer reports.
Education
Diploma - High school diploma or GED
Odyssey High School
Las Vegas, NVSkills
- Security and patrolling
- Time management
- Call center operations
- Conflict resolution
- Customer service
- Data entry and organization
- Team collaboration
- Typing proficiency
Timeline
Security Officer
CSC Security
03.2025 - Current
Auto Claims Representative
Kemper
01.2023 - 02.2024
Security Officer
The Cosmopolitan of Las Vegas
Diploma - High school diploma or GED
Odyssey High School
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