KAYLA GOODS
Dallas,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Mint Dentistry
11.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment
- Scheduled, coordinated and confirmed appointments
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Health Unit Coordinator
Children's Health
01.2023 - 10.2023
- Assisted with processing patient admissions, transfers and discharges.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to 30 patient call lights to expedite appropriate follow-through.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
Dental Receptionist/Assistant
Dental Studio 121
09.2021 - 01.2022
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Cleaned and sanitized dental tools and equipment,
- Prepared patient X-rays and images
- Explained treatment procedures and instructed patients on home care guidelines.
- Scheduled, rescheduled, and cancelled appointments for new and existing dental patients
Patient Access Representative
Arkansas Children Hospital
11.2020 - 03.2021
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Communicated with primary care offices and insurance companies to obtain referrals and authorization
- Verified patient's insurance eligibility and benefits coverage
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Patient Care Technician; Service Representative
UAMS Medical Center
12.2018 - 09.2020
- Obtained over 30 patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
- Collected and transported specimens for lab testing
- Provided information for patient admissions and discharges to foster timely processing
- Reviewed and maintained over 30 patient charts for completeness and compliance with EMR guidelines
Cashier
It's Fashion Metro
09.2013 - 07.2018
- Operated cash register transactions with excellent accuracy levels
- Restocked and organized merchandise in front lanes
- Replenished and organized sales floor merchandise for optimal appearance
- Helped hundreds of customers locate items and join reward programs
Education
Associate of Science - Dental Hygiene
Collin College
McKinney, TX05.2026
RDA - Dental Assisting
UT Health San Antonio School of Dentistry
San Antonio, TX12.2021
High School Diploma -
McClellan Magnet High School
Little Rock, AR05.2014
Skills
- Electronic Health Records
- Treatment Planning
- Dental Terminology
- Medical Terminology
- Verbal and Written Communication
- Front and back office assisting
- Patient Scheduling
- Open dental
- Data Entry
- Insurance Verification
Certification
- RDA - Registered Dental Assistant
- BLS - Basic Life Support
Timeline
Front Desk Receptionist
Mint Dentistry
11.2023 - Current
Health Unit Coordinator
Children's Health
01.2023 - 10.2023
Dental Receptionist/Assistant
Dental Studio 121
09.2021 - 01.2022
Patient Access Representative
Arkansas Children Hospital
11.2020 - 03.2021
Patient Care Technician; Service Representative
UAMS Medical Center
12.2018 - 09.2020
Cashier
It's Fashion Metro
09.2013 - 07.2018
Associate of Science - Dental Hygiene
Collin College
RDA - Dental Assisting
UT Health San Antonio School of Dentistry
High School Diploma -
McClellan Magnet High School