Kayla Gowan
Kalamazoo
Summary
Friendly and reliable customer service professional with over 7 years of experience in high-volume restaurants and diners. Skilled in upselling, multitasking, and resolving customer concerns while creating a welcoming and efficient dining experience. Adept at working collaboratively with teams to meet service standards and maximize guest satisfaction.
Overview
9
9
years of professional experience
Work History
Server
Twin Peaks Girl
11.2021 - 12.2025
- Upsold appetizers, desserts, and drinks to increase sales and enhance the guest experience
- Assisted with training and onboarding new servers by demonstrating proper service procedures
- Managed multiple tables in a fast-paced environment while ensuring each guest received attentive service
Server
The Rooster’s Call
08.2019 - 06.2021
- Handled customer complaints calmly and professionally, resolving issues to ensure satisfaction
- Processed payments using POS systems, handled cash, and issued receipts with accuracy
- Collaborated closely with kitchen staff, hosts, and other servers to ensure seamless guest service
Server
Kare’s Village Diner
08.2016 - 05.2019
- Greeted guests promptly and warmly, creating a welcoming atmosphere and enhancing the overall dining experience
- Took food and beverage orders accurately and efficiently, maintaining attention to detail and special requests
- Maintained high standards of cleanliness and organization in the dining area and service stations
Education
Associate of Science - Nursing (ASN Program)
Kalamazoo Valley Community College
Kalamazoo, MI01.2026
Skills
- Customer-focused communication
- Conflict resolution
- Upselling techniques
- POS system operation
- Multitasking in fast-paced environments
- Time management
- Team collaboration
- Professional demeanor under pressure
- Guest engagement
- Strong work ethic
- Food safety
- Cash handling
Timeline
Server
Twin Peaks Girl
11.2021 - 12.2025
Server
The Rooster’s Call
08.2019 - 06.2021
Server
Kare’s Village Diner
08.2016 - 05.2019
Associate of Science - Nursing (ASN Program)
Kalamazoo Valley Community College
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