Kayla Greene
Wilkesboro,NC
Summary
Experienced CNA/CCMA versed in office procedures and best clerical practices. Works well alone or with others to manage files, schedules and ad hoc requests. Proactive in prioritizing and handling diverse tasks.Attentive administrative team member with people skills and clerical talents to serve staff and guest needs. Reliable and self-motivated with judgment and knowledge to handle wide range of daily assignments. Professional and organized with good multitasking and time management abilities.Friendly and diligent worker experienced with administrative and clerical tasks. Brings polished demeanor, professional communication skills and attention to detail. Focused on assisting staff and helping visitors feel welcomed to professional office environment.Motivated professional reliable in managing appointments, meetings and events. Skilled communicator and problem-solver with adaptability to handle changing demands. Quick learner experienced with Allscripts and multiple environments.Skilled team player with strong background in multiple environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.Hardworking and reliable CNA/CCMA focused on going above and beyond to support team and serve customers. Trained in multiple departments and offering top-notch nursing abilities. Motivated to continue to learn and grow as nursing professional.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Mountaineer Heating and Cooling
Boone, NC
10.2022 - Current
- Answered incoming calls and directed messages to correct party
- Processed correspondence, documents and reports to support clerical staff
- Organized computer files, sensitive documents and home office supplies
- Filtered incoming phone calls and emails, escalating only highest priority inquiries to executive leadership
- Created dynamic spreadsheets using knowledge of Microsoft Excel formulas
- Completed paperwork and sent to designated department or staff member for processing
- Developed, implemented and administered departmental office systems and procedures
- Handled sensitive and business confidential information following proper procedures
- Researched information and developed related documents and reports
- Set up and maintained filing systems and basic databases
- Prepared miscellaneous letters, memorandums and emails
- Organized material for meetings, presentations and training sessions
- Coordinated travel arrangements for senior leadership and staff
- Handled general office tasks, independently completing variety of basic and routine clerical and secretarial work
- Photocopied, faxed and scanned office correspondence
- Greeted visitors upon arrival and directed guests to appropriate departments
- Used knowledge of budget and financial functions to support staff needs.
Certified Clinical Medical Assistant
Appalachian Regional Healthcare System
Boone, NC
05.2015 - 10.2021
- Cleaned, prepared and maintained examination rooms and treatment areas
- Assisted physicians and clinicians with examinations, procedures and vital signs monitoring
- Supported front office billing, scheduling and patient check-ins
- Administered oral medications and immunizations as directed by supervising physicians
- Contributed to reduction in patient wait times with actionable solutions surrounding patient check-in processes
- Performed initial response-screening following protocols
- Organized, reviewed and forwarded incoming test results to care teams
- Prepared patients for examinations, procedures and treatments
- Provided clinical support for patient care delivery
- Prepared specimens for outside lab testing
- Prepared and administered medications and vaccines to patients
- Performed gamut of tasks, including maintaining files, verifying insurance claims on behalf of patients and scanning documents
- Maintained and updated patient information and vital signs in electronic medical records or hospital databases
- Measured vital signs, including pulse rate, temperature, blood pressure, weight and height
- Interviewed patients to obtain medical information and document vital signs
- Delivered excellent patient service and strengthened patient-clinician relationship through positive interactions
- Prepared treatment rooms for patient examinations
- Communicated with patients and families proactively to gather information on patient's condition
- Administered injections and medications, dressed wounds and collected lab specimens for tests
- Greeted patients warmly and assisted Physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories
- Remained calm and poised in emergencies by calmly interacting with patients to avoid stress and panic
- Answered phone calls and scheduled or followed-up on appointments
- Reviewed all pre-visit work required for each exam for completion and checked availability of test results in electronic medical record (EMR)
- Specialized in Gastro (endo suite), Ortho, Rheumatology, Med/Surg, ICU and ER
- Worked in ER, IMCU and ICU was CNA/Unit secretary
CNA
Glenbridge Health and Rehab
Boone, NC
06.2010 - 05.2015
- Communicated with physicians, nurses and caregivers to support continuum of care
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Documented and reported to nurses patient behavior observations, complaints, or physical symptoms
- Answered call lights to aid patient comfort
- Cleaned patient rooms and changed bed linens to reduce fungi and bacteria buildup
- Delivered outstanding care following individualized treatment plans
- Completed daily shift reports for smooth and informative handovers
- Communicated urgent needs to multidisciplinary team of clinical staff
- Bonded and worked with patients to encourage exercise and therapeutic activity participation
- Helped residents perform housekeeping tasks
- Built patients' trust through compassionate, person-centered care
- Monitored patients' mental and emotional wellbeing and reported concerns
- Safeguarded residents' rights and confidentiality
- Prioritized assigned tasks when managing high patient caseload
- Recorded vitals to monitor patient condition
- Reviewed patient dietary restrictions, food allergies and preferences to facilitate appropriate diet
- Observed patients' by checking open wounds and existing conditions
- Changed dressers, binders and bandages as directed
- Resupplied patients with towels, soap and sheets
- Monitored and recorded patient data to identify and report changes
- Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs
- Observed patients for unusual behaviors, documenting and reporting concerns
- Prepared patients for surgeries and treatments by washing, shaving and draping specific body areas
- Disinfected patient rooms, bathrooms and examination areas to strict hygiene standards
- Documented vital signs to track medical symptoms and the progress of treatments
- Supported patients to complete exercises included in treatment plans
- Physically supported patients with mobility issues to stand, walk and use bathroom facilities
- Recorded vital signs following instructions from medical staff
- Dressed wounds under medical supervision to support patient recovery
- Safeguarded patient confidentiality by observing HIPAA and company-established protocols
- Repositioned bedridden patients to prevent sores and blood clots
- Attended to patient call signals and took appropriate action
- Provided caring companionship to support patients' social and emotional needs
- Provided feeding assistance to patients where necessary
- Followed moving and handling procedures to lift and transport patients safely
- Readied testing and treatment equipment to regulatory standard.
Education
Emergency Medical Technician- Basic -
Caldwell Community College
Boone, NC05.2024
Certified Clinical Medical Assistant -
Caldwell Community College
Boone, NC08.2019
Certified Nurse Aid -
Caldwell Community College
Boone, NC06.2012
High School Diploma -
Caldwell Community College
Boone, NC03.2008
Skills
- Workflow optimization
- Records administration
- Project management
- Data management
- Manage correspondence
- Organize files
- Set appointments
- Clerical support
- Transcribe letters
- Customer relations
- Analytical thinking
- Task prioritization
- Creative thinking
- Motivation
- Multitasking
- Networking
- Research
Additional Information
CPR/BLS certified (current), Proficient in Microsoft Word, PowerPoint, Excel
Community Service
- Volunteer, North Carolina Fallen Firefighter Foundation
- Volunteer, Moravian Falls Volunteer Fire Department (EMT)
Timeline
Administrative Assistant
Mountaineer Heating and Cooling
10.2022 - Current
Certified Clinical Medical Assistant
Appalachian Regional Healthcare System
05.2015 - 10.2021
CNA
Glenbridge Health and Rehab
06.2010 - 05.2015
Emergency Medical Technician- Basic -
Caldwell Community College
Certified Clinical Medical Assistant -
Caldwell Community College
Certified Nurse Aid -
Caldwell Community College
High School Diploma -
Caldwell Community College