Kayla Grooms
Laurinburg,US
Summary
Accomplished Development Manager with innovative leadership style and expertise in brand positioning strategies. Outstanding sales and marketing talents to manage product-related budgets. Great influencing and communication strengths.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Hickory Tavern
09.2019 - Current
- Was frequently complimented by customers for going above and beyond my normal responsibilities
- Kept an eye on guests for signs of intoxication and immediately alerted management
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages
- Kept a high level of cleanliness and sanitation
- Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Chief Adminstraitor Officer
Jade Builders
01.2019 - Current
- Acquired, analyzed and made decisions based on in-depth knowledge of the construction market to rapidly achieve sales growth.
- Designed and executed successful sales and marketing procedures using innovative strategies.
- Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
- Collaborated with senior management to improve overall customer experience and increase profitability.
- Balanced business needs and customer needs to optimize profits and customer satisfaction.
Server Manager
Champs
09.2017 - 07.2019
- Oversaw a team of skilled kitchen workers who prepared and served meals
- Was in charge of food costs and inventory management
- Provided in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Informed employees about menu changes and procedures.
- Welcomed and greeted guests before presenting special menu items to clients.
- Trained servers on order management, food service quality and how to build rapport with guests.
Cashier
McDonald's
08.2014 - 07.2017
- Educated customers about promotions to increase sales
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Trained team members to work as cashiers in accordance with company policies and procedures
- Processed new orders quickly and accurately, completing daily transactions.
Education
Bachelor of Science - Exercise Physiology
University of North Carolina At Pembroke
Pembroke, NC05.2018
Associate of Arts -
Richmond Community College
Hamlet, NC05.2016
Skills
- Analytical and Critical Thinker
- Account Growth
- Electronic Systems
Timeline
Server/Bartender
Hickory Tavern
09.2019 - Current
Chief Adminstraitor Officer
Jade Builders
01.2019 - Current
Server Manager
Champs
09.2017 - 07.2019
Cashier
McDonald's
08.2014 - 07.2017
Bachelor of Science - Exercise Physiology
University of North Carolina At Pembroke
Associate of Arts -
Richmond Community College
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