Kayla Guevara
Summary
An enthusiastic and adaptable student with a diverse range of interests and a strong desire to learn and grow. Patient services professional with strong experience in healthcare environments. Skilled in patient communication, scheduling, and administrative support. Excel in team collaboration and adapt to changing needs. Highly reliable, with focus on achieving results and enhancing patient satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Baylor Scott & White
10.2024 - Current
- Improved patient satisfaction by providing efficient and friendly service during scheduling appointments.
- Answered incoming calls, scheduled appointments and filed medical records.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Verified patient insurance eligibility and entered patient information into system.
- Responded to inquiries by directing calls to appropriate personnel.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
Team lead
Amazon
06.2023 - Current
- Provide hands-on leadership to the ongoing development of the assigned personnel and teams.
- Perform shift huddles to address team and coach through problems with production volume goals.
- Perform additional tasks delegated by supervisor, operations manager and/or general manager.
- Work with management and customer service personnel to ensure that all requirements and requests are responded to in the highest professional manner.
- Use critical thinking skills to find solutions to complex problems and escalate serious concerns to general management.
- Trained new team members by relaying information on company procedures and safety requirements.
Cashier & Stocking
Dollar Tree
01.2022 - 06.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Maintain inventory and ensure prices are accurate.
- Assemble floor displays
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Private Babysitter
Child Care
10.2022 - 12.2022
- Responsible for the physical and emotional care of children.
- Maintaining a daily schedule, adhering to schedules set by or approved by parents
- Ensuring a clean and safe environment for children
Cashier
Elrods Costplus
06.2021 - 07.2022
- New hire training
- Providing a high level of customer service to ensure the best shopping experience
- Ring up sales, scan items, and process payments using a cash register.
- Greet customers, answer questions and resolve issues.
- Maintain inventory and ensure prices are accurate.
- Assemble floor displays
Education
Radiology Tech
East Field College
08-2027
High school diploma - undefined
Woodrow Wilson High School
01.2023
Skills
- Able to grasp new concepts quickly and prioritization in the work environment
- Collaboration and Teamwork
- HIPAA compliance
- Active listening skills
- Solution orientated
- Customer service
- Fast pace worker
- Appointment scheduling
- Organization and time management
- Familiar with EPIC
- Understand medical terminology and procedures
- Professionalism and ethics
Certification
Forklift operations
Timeline
Patient Service Specialist
Baylor Scott & White
10.2024 - Current
Team lead
Amazon
06.2023 - Current
Private Babysitter
Child Care
10.2022 - 12.2022
Cashier & Stocking
Dollar Tree
01.2022 - 06.2023
Cashier
Elrods Costplus
06.2021 - 07.2022
High school diploma - undefined
Woodrow Wilson High School
Radiology Tech
East Field College
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