Kayla Guzman
Encompass Health
Hudson
1
Certification
7
years of professional experience
Certified EMT with hands-on experience in emergency and behavioral health settings. Excels in high-pressure environments, performing rapid patient assessments and enforcing safety protocols. Skilled in crisis intervention and effective team communication, ensuring patient stabilization and safety.
Work History
Account Analyst II
1 Year 3 Months- Managed and analyzed patient accounts to ensure accurate billing and reimbursement.
- Coordinated with cross-functional teams to streamline account management procedures.
- Ensured compliance with HIPAA regulations and company billing policies.
- Collaborated with insurance providers and internal departments to address and resolve billing issues.
- Adapted to change within team- acquiring new facilities and being a part of the pilot team for OHPAC.
Server
10 Months- Delivered exceptional customer service, enhancing guest experience in fast-paced craft beer environment.
- Monitored client activities to ensure safety and compliance during shift hours.
- Leveraged in-depth product knowledge of rotating beer selections and food menu to assist customers effectively.
- Resolved customer complaints quickly and effectively, fostering positive relationships.
- Trained and mentored new servers on menu knowledge and service standards.
Behavioral Health Technician
1 Year- Collaborated with social workers, psychiatrists, counselors, and nurses to ensure coordinated and comprehensive care for clients.
- Developed activities that enhanced physical wellness, emotional stability, cognitive functioning, independent living skills, and social interaction among patients.
- Promoted positive behaviors through structured reward systems to motivate clients. through rewards systems when appropriate.
- Implemented rewards systems to reinforce positive behaviors.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
Registrar III
2 Years 4 Months- Managed patient demographics, insurance, and department schedules using Cerner EMR system for efficient operations.
- Coordinate and schedule patient appointments for follow-up care or tests as necessary, ensuring proper timing and alignment with physician availability.
- Facilitate patients' payment options and assist in financial assistance eligibility.
- Maintain effective communication across ancillary departments in the hospital.
Team Lead
5 Months- Led team to execute merchandise movement procedures, enhancing product availability.
- Managed planogram displays and in-line resets.
- Conducting various cash office operations such as safe deposits, counts, and register counts.
- Maintained cleanliness and safety standards throughout store, promoting a safe environment for pets and pet parents.
Grocery Replenishment Specialist
1 Year 3 Months- Served up to 100 shoppers daily, ensuring high-quality service and customer satisfaction.
- Utilize strong analytical, organizational, and decision-making skills.
- Utilized analytical, organizational, and decision-making skills to enhance operational efficiency.
- Monitored inventory levels and managed health and beauty department to maintain product availability.
- Ensure proper cleanliness and safety throughout the store.
Education
High School Diploma
Associate of Arts
Firefighter II - Fire Prevention And Safety Technology
Emergency Medical Technician
Skills
Customer service
HIPAA compliance
Patient Safety Management
Direct patient care
Adaptability
Certification
- CPR/BLS Certification
- EMT Certification
Timeline
Account Analyst II
Encompass Health
02.2025 - 05.2026Read More
Server
World of Beer
04.2024 - 02.2025Read More
Behavioral Health Technician
BayCare
05.2023 - 05.2024Read More
Registrar III
BayCare
02.2021 - 06.2023Read More
Team Lead
PetSmart
08.2020 - 01.2021Read More
Grocery Replenishment Specialist
Publix
04.2019 - 07.2020Read More
J.W Mitchell High School
High School Diploma
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Pasco Hernando State College
Associate of Arts
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Pasco Hernando State College
Firefighter II from Fire Prevention And Safety Technology
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Pasco Hernando State College
Emergency Medical Technician
Read More