Kayla Hall
208 N 9th Street,MO
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
HDIS
06.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Supervisor
Terry Halls Collision
08.2014 - 06.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Observed packing operations to verify conformance to specifications.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
Bachelor of Arts - Business Administration
West Georgia Technical College
La Grange, GA06.2024
High School Diploma -
Lithia Springs Comprehensive High School
Lithia Springs, GA05.2015
Skills
- Excellent Written and Oral Communication
- Good Communication Skills
- Customer Data Confidentiality
- Shipment Packing
- Customer Relations
- Administrative and Office Support
- Visual Displays
- Telephone Etiquette
- Calm and Professional Under Pressure
- Shipment Processing
- Customer Support
Timeline
Customer Service Associate
HDIS
06.2019 - Current
Supervisor
Terry Halls Collision
08.2014 - 06.2019
Bachelor of Arts - Business Administration
West Georgia Technical College
High School Diploma -
Lithia Springs Comprehensive High School
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