Kayla Harper
Morgan Hill,CA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
Morgan Hill, California
07.2018 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored new baristas on company standards and procedures.
- Implemented health and safety protocols to ensure a safe working environment.
- Resolved customer complaints quickly to maintain a positive store atmosphere.
- Managed inventory levels and placed orders to maintain stock availability.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Maintained cleanliness and organization of the work area to uphold company standards.
Team Member
Jamba Juice
Morgan Hill, California
07.2016 - 06.2018
- Provided excellent customer service during peak hours and busy periods.
- Collaborated with team members to enhance workflow efficiency during busy times.
- Prepared fresh smoothies and juices following standardized recipes.
- Maintained cleanliness and organization of workstations throughout shifts.
Education
Licensed Esthetician -
Paul Mitchell The School
San Jose, CA 07.2019 - 10.2019
Live Oak High School
Morgan Hill, CaliforniaSkills
- Staff supervision
- Team leadership
- Conflict resolution
- Customer service
- Health and safety protocols
- Workplace safety
- Inventory management
- Equipment troubleshooting
- Cash handling
- Time management
- Communication skills
Timeline
Licensed Esthetician -
Paul Mitchell The School
07.2019 - 10.2019
Shift Supervisor
Starbucks
07.2018 - Current
Team Member
Jamba Juice
07.2016 - 06.2018
Live Oak High School