Kayla Harris
Thomasville,NC
Summary
Dynamic team leader with expertise in workload management, QA scoring, and resource optimization. Proven track record in enhancing productivity through effective training programs and strategic planning.
Overview
14
14
years of professional experience
Work History
Team Leader Manager
ROI Solutions Inc.
Thomasville, NC
10.2023 - Current
- Led team in achieving operational goals and improving workflow efficiency.
- Implemented training programs to enhance employee skills and productivity.
- Developed strategies for optimizing resource allocation and task assignments.
- Monitored team performance metrics to ensure compliance with quality standards.
- Conducted regular performance reviews to identify areas for improvement and recognition.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Receptionist/Administrative Manager
Done Right Autotmotive Repair
Denton, NC
01.2017 - 10.2017
- Scheduled appointments and coordinated service requests for customers promptly.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted in processing customer payments and invoicing accurately.
- Developed and implemented filing systems for improved document retrieval processes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
Waitress/Server Shift Leader
Outback Steakhouse
High Point, NC
09.2013 - 10.2016
- Delivered exceptional customer service, ensuring a welcoming dining experience for all guests.
- Collaborated with kitchen staff to guarantee timely and accurate order fulfillment.
- Trained new team members on restaurant procedures and service standards.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised server team to ensure exceptional customer service and operational efficiency.
- Coordinated workflow during peak hours to enhance guest experience and minimize wait times.
- Conducted regular performance evaluations to identify areas for improvement among team members.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Manager
Fatz Cafe
Greensboro, NC
05.2012 - 07.2013
- Developed training programs for staff, fostering skill advancement and reducing turnover rates.
- Streamlined inventory management processes, optimizing stock levels and minimizing waste.
- Monitored financial performance, identifying cost-saving opportunities to improve profitability.
- Coordinated scheduling and staffing, ensuring adequate coverage during peak service periods.
- Oversaw compliance with health and safety regulations, maintaining high standards across all operations.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
Education
No Degree - Information Technology
Davidson Davie Community College
Thomasville, NCHigh School Diploma -
East Davidson High School
Thomasville, NC05-2012
Skills
- Workload management
- Prompt engineering
- Natural language processing (NLP) familiarity
- QA scoring / auditing performance
- Spotting subtle inaccuracies
- Domain expertise (Healthcare)
- Improved QA scores from 70% to 100%
- Creating structured datasets or examples
Accomplishments
- Supervised team of 22 staff members. Often assisting with other teams when leadership was unavailable.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved adherence to company compliance by completing coaching, trainings, and ongoing mentoring with accuracy and efficiency.
- Collaborated with team of 22 in the reduction of overdue work.
Timeline
Team Leader Manager
ROI Solutions Inc.
10.2023 - Current
Receptionist/Administrative Manager
Done Right Autotmotive Repair
01.2017 - 10.2017
Waitress/Server Shift Leader
Outback Steakhouse
09.2013 - 10.2016
Manager
Fatz Cafe
05.2012 - 07.2013
No Degree - Information Technology
Davidson Davie Community College
High School Diploma -
East Davidson High School