Kayla Harshman
Summary
Caring and compassionate Student Nurse well-versed in anatomy and physiology and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Phlebotomist
Solvita
01.2020 - Current
- Providing exceptional customer service, registering blood donors upon arrival, conducting short health exams, which includes pulse, temperature, manual blood pressure and a hemoglobin check with an or-sense machine and medical/social history screening interview
- Performing blood draws for the donation process Filling out appropriate paper for apheresis donors Processing platelets and plasma donations Handling donor reactions from the donation process
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
Store Manager
Family Video Movie Club
01.2016 - 02.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Mattress Sales Associate
Sears
10.2013 - 10.2016
- Was previously a cashier before switching positions to a more sales oriented position
- Worked in sales, selling Mattresses
- Greeted customer
- Offered knowledge about Mattresses and accessories
- Communicated with customers and customer service over the phone
- Completed in-store purchases
- Signed up customers for Credit cards, leasing options and rewards programs
- Cleaned Mattresses and counter area daily
- Rearranged department
- Priced and replace signage through out department
- Conducted credit card transactions through POS System
- Up-sold customers
- Assisted with returns
- Responsible for store displays
- Communicated with clients to find and design layout best suited for client needs and location.
- Updated customers on scheduled deliveries of furniture to homes.
Education
Associate's - Nursing
Sinclair Community College
Dayton, OH05.2026
No Degree - Phlebotomy
Ohio School of Phlebotomy
Columbus, OH12.2019
High School Diploma -
Piqua High School
Piqua, OH05.2014
Skills
- Team Leadership
- Team Building
- Phlebotomy Training
- Vital Signs
- Computer skills
- Sanitation and Sterilization
- Medical Terminology Knowledge
- Telephone Etiquette
- Stress Management
- Time Management
- Data Recording
Certification
Certified Phlebotomist December 2019 to Present
CPR (AHA Certification) March 2022 to March 2024
Timeline
Phlebotomist
Solvita
01.2020 - Current
Store Manager
Family Video Movie Club
01.2016 - 02.2020
Mattress Sales Associate
Sears
10.2013 - 10.2016
Associate's - Nursing
Sinclair Community College
No Degree - Phlebotomy
Ohio School of Phlebotomy
High School Diploma -
Piqua High School
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