Kayla Hastin
Lompoc,CA
Summary
Obtain a full-time position where I can use my current skills, as well as have an opportunity to acquire new ones. To continue and excel in being an excellent problem solver with strong attention to detail in high-pressure environments as an individual and as a team member. As well as expanding my ability to handle multiple priorities and assuming increased responsibility.
Overview
15
15
years of professional experience
Work History
Lead, Accounting Associate - A/R
Den-Mat Holdings
Lompoc, CA
07.2020 - 06.2023
- Executed collections on large accounts, supporting team efforts in managing smaller accounts.
- Processed credit and debit memos efficiently within Salesforce and Accounts Receivable system.
- Reviewed orders on credit hold, releasing them according to established guidelines.
- Prepared lockbox checks for prompt deposit processing in customer accounts.
- Monitored workflows, ensuring timely project completion and task fulfillment.
- Escalated unresolved workflow issues to supervisor and addressed discrepancies promptly.
- Conducted training sessions for staff, enhancing overall departmental efficiency.
- Delivered quality customer service, maintaining professionalism in all interactions.
Accounting Associate, A/R
Den-Mat Holdings
Lompoc, CA
06.2020 - 07.2020
- Executed collections on overdue balances exceeding designated timeframes.
- Processed credit and debit memos within Salesforce accounts receivable system.
- Reviewed and released orders under credit hold according to guidelines.
- Opened and maintained customer accounts in a timely manner.
- Conducted daily and monthly account adjustments efficiently.
- Prepared lockbox checks for deposit processing in customer accounts.
- Provided exceptional customer service with a focus on professionalism.
- Consistently represented the company in a positive light during client interactions.
Collections Specialist
Den-Mat Holdings
Lompoc, CA
12.2017 - 06.2020
- Monitored assigned accounts, identifying outstanding debts and facilitating payments via phone, email, or mail.
- Conducted outbound collection calls to ensure positive customer experiences and timely payments.
- Executed professional collection attempts when accounts became unresponsive.
- Tracked and followed up on customer inquiries, providing timely and professional solutions.
- Managed multiple tasks in a fast-paced environment while achieving daily performance targets.
- Maintained organized records of customer order and payment history for audit requests.
Order Entry Associate
Den-Mat Holdings
Lompoc, CA
05.2016 - 12.2017
- Ability to read, interpret and understand doctors' prescription forms, preferences and case notes to enter said information in the Labtrac system for Lab production.
- Ability to perform in a fast paced environment completing daily tasks and goals while receiving updates throughout the day from the Lab production team to ensure successful production and quality product delivery.
- Follow case production schedule to maintain on-time case completion so the delivery dates in Labtrac meet the desired due date on the prescription forms.
- Scan and upload any and all documents received with case work into Labtrac. At case completion order is to be shipped and invoiced in Labtrac as well as the AS400 system.
- Processed completed cases for shipping to ensure timely delivery. for shipping and invoicing in LabTrac and AS400 systems.
Member Services Officer
Coast Hills Credit Union
Lompoc, CA
06.2015 - 03.2016
- Facilitated positive experiences for internal and external stakeholders.
- Processed banking transactions, including deposits, withdrawals, fund transfers, and cashier's checks.
- Resolved errors and addressed member complaints promptly.
- Explained, promoted, and cross-sold services, products, programs, and investment opportunities.
Assistant Manager
Check Into Cash
Lompoc, CA
10.2011 - 06.2015
- Developed and maintained strong customer relationships to ensure timely payments.
- Provided tailored financial transactions, including loan services and wire transfers.
- Performed approved collection activities while maintaining accurate customer files.
- Collaborated effectively within a team to assist store manager in directing operations.
- Ensured precise cash controls and managed point of sale system efficiently.
Supervisor, A/R
Den-Mat Holdings
Lompoc, CA
06.2023 - 06.2026
- Provided daily direction to employees to achieve monthly accounts receivable objectives.
- Managed collections, payments, and adjustments for larger accounts, reporting directly to the controller.
- Maintained accounting reports and reconciliation of customer accounts, delivering information promptly.
- Monitored employee performance to ensure operational accuracy within the department.
- Oversaw interviewing and hiring processes for new department personnel.
- Processed timecards, PTO, and absence requests efficiently.
- Assessed training needs and ensured fulfillment of all departmental training requirements.
- Identified process improvement opportunities and recommended solutions to controller.
- Monitored and delegated tasks from the accounts receivable email inbox to ensure timely follow-up. follow up on payment status for past due balances and accounts with orders on hold.
Education
Diploma - Lompoc, CA
Cabrillo High School
Lompoc, CA06-2010
Skills
- Self-motivated, Organization, Multi-tasking, Problem solving, Adaptability, Strong work ethic, Time management, Communication, Accountable, Conflict management, Professional, Quick study
Timeline
Supervisor, A/R
Den-Mat Holdings
06.2023 - 06.2026
Lead, Accounting Associate - A/R
Den-Mat Holdings
07.2020 - 06.2023
Accounting Associate, A/R
Den-Mat Holdings
06.2020 - 07.2020
Collections Specialist
Den-Mat Holdings
12.2017 - 06.2020
Order Entry Associate
Den-Mat Holdings
05.2016 - 12.2017
Member Services Officer
Coast Hills Credit Union
06.2015 - 03.2016
Assistant Manager
Check Into Cash
10.2011 - 06.2015
Diploma - Lompoc, CA
Cabrillo High School