Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Hatfield

Evansville,IN

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

8
8
years of professional experience

Work History

Team Leader

Sam's Club
03.2020 - 09.2024
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Member Services Team Member

Sam's Club
01.2019 - 03.2020
  • Developed strong relationships with members through active listening skills, understanding their needs, and offering tailored solutions when appropriate.
  • Assisted in maintaining a clean, organized facility that met safety standards while creating an inviting environment for members.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Streamlined membership enrollment process, improving efficiency and reducing wait times for new members.

Teller

Premier Financial Credit Union
08.2016 - 12.2018
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.

Education

High School Diploma -

New Holstein High School
New Holstein, WI

Skills

Team motivation

Team Supervision

Attention to Detail

Problem-Solving

Teamwork and Collaboration

Documentation And Reporting

Performance Improvement

Safety processes and procedures

Staff education and training

Onboarding and Orientation

Timeline

Team Leader

Sam's Club
03.2020 - 09.2024

Member Services Team Member

Sam's Club
01.2019 - 03.2020

Teller

Premier Financial Credit Union
08.2016 - 12.2018

High School Diploma -

New Holstein High School

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Kayla Hatfield