Kayla Hawk
Fort Worth,TX
Summary
Dynamic Catering Sales Executive with a proven track record at The Worthington Renaissance Fort Worth Hotel, excelling in sales and customer service. Expert in event planning and negotiation, I drive revenue growth and enhance guest experiences through tailored solutions, resulting in increased client satisfaction and repeat business.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Catering Sales Executive
The Worthington Renaissance Fort Worth Hotel
12.2025 - Current
- Prepared pricing agreements and contracts to close sales.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Drove new business by acquiring new clients and expanding new and existing relationships.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
Sales & Events Coordinator
The Worthington Renaissance Fort Worth Hotel
03.2023 - 12.2025
- Lead a team to successfully coordinate and execute high-end private dining events.
- Generated 500k in Restaurant Sales
- Develop customized menus and beverage pairings to meet the unique preferences and dietary restrictions of private dining client.
- Collaborate with kitchen and service staff to ensure seamless execution of private dining events, resulting in high customer satisfaction rating.
- Conduct thorough post-event evaluations to gather feedback and continuously improve the private dining experience.
- Cultivate strong relationships with key clients, resulting in increased repeat business and new referrals.
- Develop and implement sales strategies to drive revenue growth for a busy restaurant chain.
Discharge Manager- Innovations NW
Mesa Springs
06.2021 - 03.2023
- Acted as a member of team when crisis occurred, assisted others to ensure patient safety.
- Established and maintained collaborative relationships with patients, families, and interdisciplinary team members to facilitate successful discharge planning at Innovations NW.
- Developed individualized and comprehensive discharge plans that ensure continuity of care and support community reintegration for clients at Innovations NW.
- Conducted thorough assessments to identify patient needs, resources, and barriers to discharge, providing timely interventions and follow-up to promote successful transitions post-discharge.
- Demonstrated appropriate crisis intervention and de-escalation skills.
Outpatient Office Coordinator- Innovations NW
Mesa Springs
08.2020 - 06.2021
- Ensured that office operations and programming in the outpatient department operated efficiently and professionally while providing a high standard of customer satisfaction.
- Ensured outpatient programs are compliant with all laws, rules and regulations of federal and state licensing agencies, as well as TJC standards for quality care.
- Oversaw the work performance of the non-clinical outpatient staff.
- Oversaw the office processes and procedures to ensure a quality patient experience.
- Coordinated all outpatient clinic activities, including scheduling appointments, processing intake paperwork, and coordinating referrals to other healthcare providers.
Patient Care Coordinator
Full Circle Dental Care
02.2020 - 08.2020
- Discussed treatment options, established treatment schedules, and prepared financial arrangements with patients.
- Monitored each patient’s progress to ensure completion of dental treatment plan and reported patient status to attending doctor as well as entered and tracked patient treatment plans in computer system.
- Developed and implemented care plans in collaboration with multidisciplinary teams to optimize patient outcomes and satisfaction.
- Provided compassionate support and guidance to patients and families, addressing concerns and promoting a positive care experience.
Coordinator/Front Office Assistant
Dr. Burkitt's Dentistry
05.2015 - 02.2020
- Managed all front office operations effectively, including greeting guests, answering phones, and scheduling appointments
- Provided administrative support by preparing documents, reports, and presentations for meetings and events
Case Manager
The Dragonfly Home
01.2018 - 12.2019
- Provided non residential services and advocacy to victims of human trafficking.
- Was responsible for the intake, coordination and follow-up of all services to and resources for human trafficking victim-survivors on my caseload.
- Provided specialized, intensive, trauma-informed case management and crisis intervention services to both minor and adult human trafficking victim-survivors.
- Provided case management services through The Dragonfly Home Human Trafficking Relief and Restoration Center and provided crisis intervention and support services via The Dragonfly Home’s 24-hour Human Trafficking Helpline.
- Collaborated with a multidisciplinary team to coordinate services and ensure holistic care for each client
Intern
Oklahoma Court Services
09.2016 - 01.2017
- Assisted probation officers in case management tasks, including scheduling appointments and documenting client interactions
- Conducted research on best practices in probation supervision and presented findings to probation team for implementation
Events Crew
Oklahoma City Thunder
09.2014 - 02.2015
- Provided exceptional customer service to event attendees by answering questions, providing directions, and addressing any issues that arose during events
Education
Bachelor's degree - Criminology/Sociology
University of Oklahoma
12-2017
Bixby High School
12-2013
Skills
- Attention to Detail
- Sales
- Customer Service
- Event Planning
- Guest Experience
- Hospitality Service
- Private Events
- Critical Thinking
- Negotiation
- Marketing
Certification
CPR Mesa Springs January 2023
Crisis Prevention Institute (CPI) CPI September 2021
Applied Suicide Intervention Skills Training ASIST-Heartline OKC November 2018
Oklahoma Victim Assistance Academy Oklahoma Attorney General's Office June 2018
Timeline
Catering Sales Executive
The Worthington Renaissance Fort Worth Hotel
12.2025 - Current
Sales & Events Coordinator
The Worthington Renaissance Fort Worth Hotel
03.2023 - 12.2025
Discharge Manager- Innovations NW
Mesa Springs
06.2021 - 03.2023
Outpatient Office Coordinator- Innovations NW
Mesa Springs
08.2020 - 06.2021
Patient Care Coordinator
Full Circle Dental Care
02.2020 - 08.2020
Case Manager
The Dragonfly Home
01.2018 - 12.2019
Intern
Oklahoma Court Services
09.2016 - 01.2017
Coordinator/Front Office Assistant
Dr. Burkitt's Dentistry
05.2015 - 02.2020
Events Crew
Oklahoma City Thunder
09.2014 - 02.2015
Bachelor's degree - Criminology/Sociology
University of Oklahoma
Bixby High School