Kayla Hawley
Pierson,MI
Summary
Developed strong operational and customer service skills in high-energy Amazon Delivery environment. Demonstrates commitment to safety and efficiency while managing operations and on the road driver issues. Seeking to transition into new field, applying transferrable skills in safety management and customer service excellence.
Overview
9
9
years of professional experience
Work History
SUB Custodian
GRBS
Howard City, MI
01.2026 - Current
- Maintained cleanliness and sanitation standards across facilities to ensure safe environments.
- Operated cleaning equipment, including floor buffers and pressure washers, to enhance operational efficiency.
- Assisted in inventory management of cleaning supplies, ensuring availability and compliance with safety protocols.
Operations Manager
Skyhook2, LLC
Walker, MI
10.2021 - 12.2025
- Oversaw daily operations of 40-85 drivers on the road.
- Assisted in daily attendance tracking. Supported performance evaluations. Helped implement action plans.
- Organized and optimized route numbers for next-day operations.
- Assisted teams in conducting detailed scorecard analyses. Supported project evaluations to identify areas for improvement. Collaborated with stakeholders to enhance reporting accuracy.
- Load amazon van, delivered Amazon packages
- Managed communication with 15 to 85 drivers experiencing delivery device issues and van-related challenges.
- Collected van bags (gas card, key, charger) and work phones at the end of the night.
- Conducted inventory assessment of van bags, phones, gas cards, and uniforms.
- Executed daily time sheet scanning and distribution of end-of-day recap email.
Customer Service Representative
Uhaul Moving And Storage
Kentwood, MI
07.2020 - 11.2021
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Developed comprehensive knowledge of products to better address customer needs and preferences effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Executed completion of rental contracts for local and one-way transactions.
- Executed thorough cleaning of vehicles upon return from renters.
- Contacted potential hitch customers to schedule installation appointments.
- Oversaw inventory management and stocking processes for hitches to ensure availability.
- Managed scheduling and logistics for customer reservations, optimizing resource allocation.
Self Employed
Doordash
Grand Rapids
11.2019 - 07.2020
- Accepted food orders, picked food up and delivered it to the customer in a timely manner.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
Mold Operator
Lacks
Kentwood, MI
12.2018 - 08.2019
- Stand at a molding Machine, when the robot arm dropped part(s) I would inspect the part, trim high gates and sand any flash. once the part met quality standards, pack the part.
- Complete daily paperwork for each press ran throughout the night. We also complete housekeeping tasks to make sure we have a clean work station.
- Completed Train-the-Trainer classes June 2019 and became a part time trainer showing new employees how to process the parts.
Customer Service Representative
Auto Clup Group
Grand Rapids, MI
09.2016 - 12.2017
- Assisted AAA members by finding their location and sending the correct help they need.
Education
High School Diploma -
Kenowa Hills High School
Grand Rapids, MI05.2014
Skills
- Conflict resolution proficiency
- Problem solving ability
- Proficient with Microsoft office suite
- Troubleshooting skills
- Telecommunication knowledge
- Work independently
- Responsible and dependable
- Work prioritization
- Inventory management
- Customer service
- Cleaning and sanitizing
Timeline
SUB Custodian
GRBS
01.2026 - Current
Operations Manager
Skyhook2, LLC
10.2021 - 12.2025
Customer Service Representative
Uhaul Moving And Storage
07.2020 - 11.2021
Self Employed
Doordash
11.2019 - 07.2020
Mold Operator
Lacks
12.2018 - 08.2019
Customer Service Representative
Auto Clup Group
09.2016 - 12.2017
High School Diploma -
Kenowa Hills High School