Kayla Heflin
Fort Worth,TX
Summary
Dedicated Field Service Assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight.
Overview
20
20
years of professional experience
Work History
Field Service Support
Hyosung
06.2019 - Current
- Managing the new hire process for the field techs. Sending out all company assets, setting up travel arrangements for the training.
- Receiving and properly document all company assets returned from techs no longer with the company.
- Maintaining spreadsheets for monthly expenses, and monthly ordering for the field service department.
- Manage the mobile phones for the company with over 900 lines and reporting any lost, stolen or damaged phones.
- Implementing the Samsung Knox program for the phones to help with company security and privacy.
- On call 24/7 for the Samsung Knox support and maintenance for over 500 techs located throughout the United States.
- Managed fleet inventory and streamlined vehicle allocation processes for optimal usage.
- Improved fleet efficiency by implementing preventive maintenance schedules and coordinating timely repairs.
RN Case Manager/Observation RN
Medical City - North Hills
03.2018 - 05.2019
- Perform concurrent and retrospective review of patient medical records for purposes of utilization review, compliance with requirements of external review agencies including governmental and non-governmental payers and quality assurance agencies
- Follow patients in observation status and work with the physicians to ensure timely discharge or medical need to change patient status.
Staff Nurse IMCU
Texas Health Presbyterian Hospital - Denton
12.2017 - 03.2018
- Coordinate and care for assigned patients with a variety of inpatient medical needs
- Communicate with physicians regarding patients’ status and change in needs
- Educate patients and families regarding treatment plan, change in status, etc.
RN Case Manager/Utilization Review
Medical City - North Hills
09.2015 - 12.2017
- Work with physicians and multidisciplinary team to develop a plan for each patient from admission to discharge
- Communicate with patients and families about discharge recommendations, options and assist as needed
- Perform concurrent and retrospective review of patient medical records for purposes of utilization review, compliance with requirements of external review agencies including governmental and non-governmental payers and quality assurance agencies.
Unit Supervisor PCU
Medical City - North Hills
01.2015 - 09.2015
- Responsible for the daily operational aspects of the unit and assist the Director in the achievement of the service goals and objectives
- Responsible for the coordination of nursing care for the patients and the unit to ensure the provision of quality care and services.
Staff Nurse/Relief Charge Nurse
Medical City - North Hills
06.2011 - 01.2015
- Coordinate and care for assigned patients with a variety of inpatient medical needs
- Communicate with physicians regarding patients’ status and change in needs
- Educate patients and families regarding treatment plan, change in status, etc
- Perform charge nurse duties as needed.
Medical Staff Services Coordinator
Medical City - North Hills
05.2008 - 06.2011
- Maintained credentialing status of physicians and limited health practitioners
- Processed all verification requests from outside facilities regarding physicians and limited health practitioners on staff as well as former staff
- Data entry and maintenance of the dedicated credentialing software
- Provider information entry and facility specific identifier entry into the Meditech system.
Senior Privileging Coordinator
MHA Group
08.2005 - 03.2008
- Completed credentialing process for the client and physicians for locum tenens; workload of 60-70 files a month
- Trained other employees in the privileging department policies and procedures.
Education
Associate Degree - Nursing
El Centro College
06.2011
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High Tech Institute
01.2004
Skills
- Sensitive Material Handling
- Excel Spreadsheets
- Travel Administration
- Data Entry Documentation
- Back Office Operations
- Computers and Technology
- Multitasking and Time Management
- Office Equipment Operation
- Database and Client Management Systems
- Strong Organizational Skills
- Microsoft Office
Timeline
Field Service Support
Hyosung
06.2019 - Current
RN Case Manager/Observation RN
Medical City - North Hills
03.2018 - 05.2019
Staff Nurse IMCU
Texas Health Presbyterian Hospital - Denton
12.2017 - 03.2018
RN Case Manager/Utilization Review
Medical City - North Hills
09.2015 - 12.2017
Unit Supervisor PCU
Medical City - North Hills
01.2015 - 09.2015
Staff Nurse/Relief Charge Nurse
Medical City - North Hills
06.2011 - 01.2015
Medical Staff Services Coordinator
Medical City - North Hills
05.2008 - 06.2011
Senior Privileging Coordinator
MHA Group
08.2005 - 03.2008
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High Tech Institute
Associate Degree - Nursing
El Centro College
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