Kayla Heintz
Somerset
Summary
Dynamic leader, skilled in decision-making and verbal communication, I excel in motivating teams for high productivity and superior service delivery, achieving significant customer loyalty. Demonstrated ability to meet critical deadlines, ensuring seamless operations and enhanced team collaboration.
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
9
9
years of professional experience
Work History
Manager
Rose of No Mans Land Tattoo Shop
10.2021 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed all email and call related issues for customers.
Customer Service Representative
Merchant Consultants Inc
09.2018 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assembly Line Production Worker
Andersen Windows Doors
07.2016 - 08.2018
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
Education
High School Diploma -
Stillwater Area Highschool
Stillwater, MN06-2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Task delegation
- Verbal and written communication
- Documentation and reporting
- Cross-functional teamwork
Timeline
Manager
Rose of No Mans Land Tattoo Shop
10.2021 - 01.2025
Customer Service Representative
Merchant Consultants Inc
09.2018 - 10.2021
Assembly Line Production Worker
Andersen Windows Doors
07.2016 - 08.2018
High School Diploma -
Stillwater Area Highschool
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