Kayla Hendricks
Amarillo
Summary
Dynamic manager with a proven track record at M&R Liquors, excelling in operations management and customer service. Skilled in staff training and development, I enhanced team productivity and engagement. Adept at inventory management, I ensured optimal stock levels while resolving customer concerns to maintain high service standards.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Manager
M&R Liquors
Amarillo, TX
07.2024 - Current
- Managed daily liquor store operations, ensuring smooth workflow and customer service.
- Oversaw inventory control, restocking shelves and maintaining product availability.
- Trained staff on sales procedures, store policies, and product knowledge.
- Monitored cash handling, register accuracy, and end-of-day reconciliation.
- Enforced alcohol compliance procedures and age-verification requirements.
- Coordinated vendor orders, deliveries, and product receiving processes.
- Resolved customer concerns and maintained professional service standards.
- Managed and motivated employees to be productive and engaged in work.
Team Lead
Walmart
Amarillo, TX
01.2023 - 07.2024
- Led daily associate workflows to maintain stocking, zoning, and customer service standards.
- Trained new associates on register procedures, safety practices, and store operating processes.
- Monitored sales floor conditions and resolved issues impacting customer experience and productivity.
- Coordinated freight processing, inventory replenishment, and backroom organization for smooth operations.
Teacher
New Beginnings Preschool
Amarillo, TX
10.2021 - 01.2023
- Planned age-appropriate lessons supporting early literacy, math, and social-emotional development.
- Led classroom activities promoting engagement, cooperation, and developmental growth.
- Observed children's progress and documented milestones for instructional planning.
- Communicated with parents regarding behavior, development, and daily classroom updates.
- Maintained safe, clean classroom environment through sanitation and supervision practices.
Education
Forensic Anthropology
Eastern New Mexico University
Portales, NMSkills
Customer service
Team leadership
Time management
Decision-making
Complex Problem-solving
Staff training and development
Staff management
Operations management
Clear communication
Inventory management
Certification
TABC
Timeline
Manager
M&R Liquors
07.2024 - Current
Team Lead
Walmart
01.2023 - 07.2024
Teacher
New Beginnings Preschool
10.2021 - 01.2023
Forensic Anthropology
Eastern New Mexico University