Microsoft 365
Kayla Hentz
Manager
PORTLAND,OR
Summary
Seasoned Operations Manager and talented leader with 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
Ops QA Admin
FEDEX
01.2022 - 07.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Repackaged damaged packages
- Located correct address for missing packages with damaged labels.
Caregiver
White Wood Gardens
01.2022 - 09.2023
- Cleaned clients resident, managed laundry, and put away.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted patients with self-administered medications.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Trainer /In-Home Caregiver
Onyx
04.2021 - 11.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Trained and mentored new personnel hired to fulfill various roles.
- Provided coaching and mentoring to employees.
- Developed and implemented successful onboarding program.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Office Manager
Goin Straight Wheel Alignment
12.2016 - 05.2022
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed senior-level personnel working in marketing and sales capacities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
In Home Caregiver
ComForCare Health Care
01.2015 - 03.2016
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided transportation and appointments management.
- Followed nutritional plans to prepare optimal meals.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Education
High School Diploma -
Helensview High
PortlandSkills
- Performance monitoring
- Staff Management
- New Hire Onboarding
- Timesheet Processing
- Bookkeeping
- MS Office
- Business Administration
- Office Management
- Document Control
- Production
- Customer Service
- Financial Management
- Operational Excellence
Software
Social media
AllDATA
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkInternshipLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k match4-day work weekStock Options / Equity / Profit SharingTimeline
Ops QA Admin
FEDEX
01.2022 - 07.2024
Caregiver
White Wood Gardens
01.2022 - 09.2023
Trainer /In-Home Caregiver
Onyx
04.2021 - 11.2022
Office Manager
Goin Straight Wheel Alignment
12.2016 - 05.2022
In Home Caregiver
ComForCare Health Care
01.2015 - 03.2016
High School Diploma -
Helensview High
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