Kayla Hernandez
West Islip,NY
Summary
Dynamic professional with a proven track record at Pristine Mitsubishi, excelling in customer relations and appointment scheduling. Leveraged strong organizational skills to enhance client satisfaction and streamline processes, significantly reducing wait times. Adept at resolving issues and fostering positive communication, ensuring a welcoming environment for all visitors.
Overview
4
4
years of professional experience
Work History
Receptionist Bdc
Pristine Mitsubishi
09.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Assistant Teacher
The Learning Experience
02.2023 - 07.2024
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
Cashier Team Lead
Panera Bread
09.2021 - 02.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Education
No Degree - Psycholgy
Suffolk Community College
Selden, NY06-2025
High School Diploma -
West Islip High School
West Islip, NY06-2023
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Verbal and written communication
- Appointment scheduling
- File management
- Schedule management
Languages
Spanish
Native or Bilingual
Timeline
Receptionist Bdc
Pristine Mitsubishi
09.2024 - Current
Assistant Teacher
The Learning Experience
02.2023 - 07.2024
Cashier Team Lead
Panera Bread
09.2021 - 02.2023
No Degree - Psycholgy
Suffolk Community College
High School Diploma -
West Islip High School
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