Kayla Herrick
Winter Garden
Summary
Client-focused Patient Coordinator with experience in medical aesthetics, luxury customer service, and front office operations. Dedicated to delivering elevated, personalized experiences while building trust and lasting relationships with every client. Experienced in consultation scheduling, treatment coordination, patient education, administrative support, and sales-focused client communication. Highly organized, polished, and adaptable, with a passion for wellness, aesthetics, and helping clients feel confident from their first interaction through every step of their aesthetic journey.
Overview
10
10
years of professional experience
Work History
Patient Coordinator & Front Desk Receptionist
Magical Plastic Surgery
10.2025 - Current
- Serve as the first and last point of contact for prospective and existing patients in a high-volume cosmetic surgery practice, delivering exceptional customer service in person, by phone, text, and email.
- Coordinate consultations, follow-up appointments, pre-operative visits, and post-operative care while maintaining accurate scheduling and patient records.
- Manage inbound and outbound patient communication, helping improve appointment retention and patient engagement.
- Support front desk operations including patient check-in/check-out, pre-operative paperwork and coordination, and assist with directing patients during surgery day pick-ups and drop-offs to ensure a smooth and organized patient experience.
- Communicate with prospective and existing patients across multiple platforms including phone, text, WhatsApp, Instagram, and CRM systems to support patient engagement and follow-up.
- Maintain knowledge of aesthetic procedures, recovery expectations, and clinic policies to effectively answer patient questions and support the sales process.
Marketing & Training Coordinator
Accredited Drug Testing
03.2024 - 10.2025
- Developed and executed multi-channel marketing campaigns across social media, email marketing, blogs, and digital platforms to increase brand awareness and audience engagement.
- Managed and created content for company social media platforms while overseeing engagement within the company’s Facebook group community to strengthen audience interaction and brand presence.
- Designed and developed training courses, marketing materials, and branded graphics using Canva and Adobe Creative Suite to support social media campaigns, promotional events, conferences, and company initiatives.
- Designed high-impact marketing collateral including conference pop-ups, advertisements, sales materials, flyers, and branded visuals for events and promotions.
Digital Marketing & Administrative Manager
Supreme Life Brokerage
09.2018 - 03.2024
- Oversaw daily operations, scheduling, client communication, and case management processes.
- Maintained accurate electronic records by scanning, filing, updating, and organizing confidential client documentation.
- Designed, updated, and managed marketing materials, branded assets, promotional graphics, and website content to maintain a cohesive and engaging online presence.
Receptionist
Serenity Spa at Westgate Resorts
01.2017 - 09.2018
- Served as the first point of contact for guests by providing exceptional customer service in person and over the phone in a fast-paced, luxury spa environment.
- Managed appointment scheduling for multiple service providers, coordinated staff calendars, and ensured efficient daily scheduling operations.
- Assisted guests with service recommendations, appointment coordination, and client inquiries to support guest satisfaction and retention.
- Processed payments, handled administrative tasks, and maintained accurate client records and appointment details.
Education
Bachelor of Arts - Elementary Education
Western Governors University
Skills
- Patient Relations & Exceptional Customer Service
- Front Desk & Office Administration
- Appointment Scheduling & Calendar Management
- Treatment Plan Presentation & Patient Education
- Medical Records, Chart Preparation & Documentation
- Patient Check-In & Check-Out
- Multi-Line Phone, Email & Text Communication
- Patient Follow-Up & Recall Management
- Team Collaboration & Cross-Functional Support
- Problem Solving & Conflict Resolution
- Professional, Compassionate Patient Care
Timeline
Patient Coordinator & Front Desk Receptionist
Magical Plastic Surgery
10.2025 - Current
Marketing & Training Coordinator
Accredited Drug Testing
03.2024 - 10.2025
Digital Marketing & Administrative Manager
Supreme Life Brokerage
09.2018 - 03.2024
Receptionist
Serenity Spa at Westgate Resorts
01.2017 - 09.2018
Bachelor of Arts - Elementary Education
Western Governors University