Dylan Bowden
Palm Coast,US
Summary
Customer focused Professional that brings proactive skills in retail, hospitality, and front desk. Skilled in delivering exceptional guest services, handling POS systems, and supporting business operations. Detail orientated and highly organized.
Moved from Kingsland Ga to Palm Coast FL.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator/ Front Desk Receptionist
The Bench Mark Physical Therapy
11.2024 - 09.2025
- Strong communication and interpersonal skills.
- Ability to work collaboratively with a healthcare team.
- Coordinated patient appointments and managed scheduling for physical therapy sessions.
- Understanding of healthcare processes and patient advocacy.
Concierge/ Front Desk Receptionist
The Lakeside of Amelia Island
01.2023 - 10.2025
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Checked in with families and guests, organized and handled mail and packages delivered.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Addressed customer inquiries with timely and professional responses via phone, email, and in-person interactions.
Assistant Activities Coordinator
The Lakeside of Amelia Island
12.2021 - 06.2023
- Facilitated special activities on weekends and evenings.
- Promoted and communicated upcoming activities to residents, families, and associates.
- Coordinated, planned, developed, and implemented activities designed to enrich the lives of assisted living residents.
- Prepared rooms, equipment, and supplies and maintained a clean activity area to foster a welcoming environment and maximize participation.
Server
The Lakeside of Amelia Island
09.2021 - 03.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep the dining room and work areas clean.
- Helped residents and families with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
House Cleaner
The Addison of Amelia Island
08.2017 - 12.2017
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
Education
High School Diploma -
Bloomingdale High School
Valrico, FL07-2012
Vet Practice Management - Vet Practice Management
Penn Foster
11-2025
Skills
- Problem-solving and Guest relations
- Multitasking and organization
- Customer service and Telephone etiquette
- Team collaboration and Healthcare processes
- Patient care coordination
References
- Jonathan Browning: #843-693-5713, Physical Therapist at Bench Mark Physical Therapy/ Travel Therapist
- Montana Swanson: #843-513-4768, Physical Therapist at Bench Mark Physical Therapy/ Travel Therapist
- Patricia Gomez: #954-516-4744, Concierge Director at The Lakeside of Amelia Island
- Ryan Rich: #904-548-8050, Dining Director at The Lakeside of Amelia Island
- Tonya Burney: #904-428-9045, Engagement and Activities Director at The Lakeside of Amelia Island
- Lisa West: #904-277-1604, Addison Boss at The Addison of Amelia Island
Timeline
Patient Care Coordinator/ Front Desk Receptionist
The Bench Mark Physical Therapy
11.2024 - 09.2025
Concierge/ Front Desk Receptionist
The Lakeside of Amelia Island
01.2023 - 10.2025
Assistant Activities Coordinator
The Lakeside of Amelia Island
12.2021 - 06.2023
Server
The Lakeside of Amelia Island
09.2021 - 03.2022
House Cleaner
The Addison of Amelia Island
08.2017 - 12.2017
High School Diploma -
Bloomingdale High School
Vet Practice Management - Vet Practice Management
Penn Foster