Victoria Vanpelt
Palm Coast,FL
Summary
Objective is to obtain a phlebotomy position with an organization, which effectively utilizes acquired experience, training, and commitment to foster the success of excellence. Employment background consists of a wide range of technical skills, administrative and customer service support. Church youth group leader, national honor society member, nominated by teacher's and attended multiple Envision medical programs, 4.0 GPA, and honor roll student. Demonstrated versatility and determination across roles, contributing to positive outcomes in high-pressure environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Fairfield By Marriott
11.2023 - 07.2024
- Handled high-pressure situations calmly, maintaining professionalism at all times, therefore ensuring a positive guest experience.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Performed basic daily bookkeeping tasks.
- Collected room deposits, fees, and payments.
- Communicated consistently with all other staff.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Trained new staff members in customer service techniques and hotel operations.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Able to lift 20-40lbs.
- Maintained a flexible schedule, consistently picking up shifts, and working weekends and holidays.
Office Assistant
Gutterman 1962, LLC
03.2020 - 03.2024
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Assisted in financial tasks such as invoicing, expense tracking, and accounts payable and accounts receivable.
Cashier/Detail Associate
Windixie
10.2020 - 08.2021
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained cleanliness and orderliness of merchandise displays.
- Restocked merchandise on shelves and displays.
Education
High School Diploma -
Matanzas High School
Palm Coast, FL05-2022
Skills
- Time management
- Problem-solving skills
- Listening skills
- Guest relations
- Reliable team player
- Self-motivated
- Detail oriented
- Technical skills
Certification
- National Youth Leadership Forum: Medicine & Healthcare program located at Emory University, Certificate of Completion
- National Youth Leadership Forum: Advanced Medicine program located at John Hopkins, Certificate of Completion
- Salus Medical Training: Phlebotomy Program, Certificate of Completion
Timeline
Front Desk Associate
Fairfield By Marriott
11.2023 - 07.2024
Cashier/Detail Associate
Windixie
10.2020 - 08.2021
Office Assistant
Gutterman 1962, LLC
03.2020 - 03.2024
- National Youth Leadership Forum: Medicine & Healthcare program located at Emory University, Certificate of Completion
- National Youth Leadership Forum: Advanced Medicine program located at John Hopkins, Certificate of Completion
- Salus Medical Training: Phlebotomy Program, Certificate of Completion
High School Diploma -
Matanzas High School
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