Kayla Hill
Arvada,CO
Summary
Adaptable staff leader with motivational approach and upbeat nature. Detail-oriented with strong organizational skills and a reliable ability to handle multiple projects simultaneously with a high degree of accuracy an efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Waterway Carwash
08.2023 - 06.2024
- Collaborate with team members to achieve monthly targets and assist customer needs.
- Manage cash transactions and maintain the cleanliness and stock levels of the store.
Assistant Manager
Zandi K Hair & Skin Studio
08.2021 - 04.2023
- Kept reception area clean and organized to greet guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered general questions, and provided friendly, knowledgeable assistance to gather nature of visit to accurately schedule clients for services and upsold additional services and products to increase average transaction values
- Answered questions and addressed and resolved, customer problems and complaints using industry expertise
- Trained up to 5 new team members on company procedures, responsibilities, customer service and issue resolution.
- Completed regular inventory counts every 3 months to verify stock levels, address discrepancies, and forecast future needs.
- Handled cash transactions and maintained sales and payments records accurately and updated relevant records to reducing discrepancies
Front Desk Receptionist
Salon Hethers
01.2021 - 08.2021
- Completed inventory counts each week. Recorded information, shortages and discrepancies to keep records current and accurate.
- Managed teams inventory to achieve optimal Inventory control.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines each month.
- Responded to inquiries from callers seeking information.
- Verified and noted count and condition of cargo received every Friday.
Guest Greeter
Cici's Pizza
09.2019 - 03.2020
- Acted as first point of contact smiling for visiting guest with a maintained clean, organized environments for presentable front-of-house areas.
- Properly labeled and stoked prepared salad bar buffet items and filled containers with assortment of vegetables, fruits, condiments and garnishes and replenished food buffet when quantities were low and or rotated food to optimize freshness
- Replenished stocked beverage dispensers, clean plates and utensils and ice supply and transported dirty dishes to kitchen
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
High School Diploma -
Arvada High School
Arvada, CO03.2020
Skills
- Customer Relationship Management
- Time Management
- Detail Oriented
- Positive Attitude
- Reliable
- Intellectual Curiosity
- Multitasking
- Team Leader
- Strong Conflict Resolution
Timeline
Customer Service Associate
Waterway Carwash
08.2023 - 06.2024
Assistant Manager
Zandi K Hair & Skin Studio
08.2021 - 04.2023
Front Desk Receptionist
Salon Hethers
01.2021 - 08.2021
Guest Greeter
Cici's Pizza
09.2019 - 03.2020
High School Diploma -
Arvada High School