Kayla Hilt
Medway,ME
Summary
Dynamic Referral Specialist with a proven track record at Katahdin Valley Health Center, enhancing customer satisfaction and team performance. Skilled in insurance verification and fostering a professional environment, I excel in healthcare settings by applying my expertise in medical terminology and patient confidentiality. Achieved significant improvements in service delivery and employee efficiency.
Overview
10
10
years of professional experience
Work History
Referral Specialist
Katahdin Valley Health Center
Patten, ME
09.2024 - Current
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Verified insurance benefits and eligibility for specialty procedures before referring clients.
- Scheduled appointments with specialists on behalf of clients.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Obtained prior authorization for Type procedures.
Manager
Circle K
Medway, ME
07.2015 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Education
Associate Of Business Administration - Business Management
University of Maine At Augusta
Augusta, MESkills
- Insurance verification
- Data entry proficiency
- Medical terminology
- Pre-authorizations
- Patient confidentiality
- Follow-up skills
- Medical terminology knowledge
- HIPAA regulations
- Accurate documentation
Timeline
Referral Specialist
Katahdin Valley Health Center
09.2024 - Current
Manager
Circle K
07.2015 - 09.2024
Associate Of Business Administration - Business Management
University of Maine At Augusta