Kayla Hironaka
Titusville
Summary
I am a motivated customer relations team member focused on delivering top-notch service to every person. I can remain level-headed when approaching each issue. I will document problems thoroughly and pursue complete resolutions for every concern to be the best employee possible.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Gold Lion Bar and Deli
12.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Head Bartender
Cold Spot
03.2021 - 05.2021
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
Server
Beef O Brady's
08.2020 - 02.2021
- Offered information on new items, seasonal and daily specials
- Adhered to all safety, sanitization, and food handling guidelines and regulations
- Supported bussers with table-cleaning during high-volume shifts
Manager and Crew Member
Little Caesars
12.2017 - 10.2020
- Organized training for new team members and routine retraining for established employees to keep all associates operating consistently
- Made bank deposits each opening of the store and was responsible for ordering shipments
Server
Orleans Bistro and Bar
04.2020 - 08.2020
Education
High School -
Titusville High School
Titusville, Florida05.2017
Skills
- Customer service
- Team member support
- Multitasking
- Highly reliable
- Clear and effective communication
- Outgoing personality
Certification
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
Timeline
Bartender
Gold Lion Bar and Deli
12.2021 - Current
Head Bartender
Cold Spot
03.2021 - 05.2021
Server
Beef O Brady's
08.2020 - 02.2021
Server
Orleans Bistro and Bar
04.2020 - 08.2020
Manager and Crew Member
Little Caesars
12.2017 - 10.2020
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
High School -
Titusville High School
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