KAYLA HODSON
Geurts Law Firm
St. George,UT
1
Certification
9
years of professional experience
Dedicated customer service representative with extensive industry experience and a proven track record of maintaining high customer satisfaction. Known for strong adaptability and exceptional interpersonal skills, fostering positive relationships with clients and teams alike. Demonstrates a results-oriented approach, effectively mastering new skills and contributing to overall company success. Motivated to embrace new challenges while building partnerships that drive business growth.
Work History
Paralegal
6 Months- Drafted legal documents, including demands, ensuring compliance with court requirements.
- Conducted thorough legal research to support case preparation and strategy development.
- Managed case files and maintained organized records for efficient filing.
- Assisted attorneys in trial preparation by compiling evidence and preparing exhibits.
- Coordinated communication between clients to facilitate case progress.
- Negotiated settlements with insurance companies and opposing counsels.
CSR
1 Year 4 Months- Maintained front desk to provide positive first impression.
- Scheduled dental, surgical, doctor, and tech appointments for clients.
- Made daily compliance calls.
- Worked with the pharmacy tech to ensure proper prescription refills.
- Checked clients in and out of appointments.
- Handled invoices, client payments and daily cash balancing.
Loan Officer
6 Years 8 Months- Remote Loan Officer from June 2021-December 2023
- Performed quality assurance reviews on all closed loans for compliance purposes.
- Analyzed financial data to determine the feasibility of granting loans.
- Negotiated terms and conditions of loan contracts.
- Provided customer service support throughout the entire process from application through closing.
- Monitored changes in relevant federal regulations related to lending practices.
- Developed and maintained relationships with potential customers to increase loan business.
- Participated in community events to promote bank's consumer lending services.
- Counseled clients on debt management and repayment plans.
- Approved or denied loan applications based on established guidelines.
Education
High School Diploma
Skills
Customer service-focused
Excellent communicator
Underwriting expertise
Relationship building and management
Client communication
Case management
Legal research
Notary public
Accomplishments
Property Manager from 2015-2016 for Monarch Property Management
Server/Bartender 10+ years experience
Certification
Notary public for State of Utah, Washington County
Timeline
Paralegal
Geurts Law Firm
01.2026 - 07.2026Read More
CSR
Washington Family Vet Clinic
08.2024 - 12.2025Read More
Loan Officer
Mountain America Credit Union
12.2017 - 08.2024Read More
GED
High School Diploma
Read More