Kayla Holmes
TX
Summary
Responsive Manager with a strong financial background combined with a motivational and encouraging management style. Proven track record of being a talented trainer, problem-solver and planner. Routinely takes on complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
5
5
years of professional experience
Work History
Store Manager
Crocs
Mercedes, TX
04.2024 - Current
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Store Merchandising Manager
Old Navy
Midland, TX
06.2023 - 04.2024
- Managed markdowns effectively, minimizing losses while maintaining attractive product presentations.
- Implemented data-driven decision-making processes for assortment planning, improving sell-through rates across categories.
- Developed creative solutions for space constraints in-store layouts while preserving a compelling shopping experience for customers.
- Oversaw planogram execution, ensuring accurate representation of products on the sales floor according to corporate guidelines.
- Maximized profitability by optimizing pricing strategies in line with consumer demand patterns.
Co-Manager
Cozy Fox
Apple Valley, CA
07.2022 - 06.2023
- Regularly exceeded the selling goal for each fiscal month by up to 15% Transcended quarterly goals in key metrics (profit and sales) by up to 20%.
- Improved efficiency of labor by strategic delegation and follow up.
- Led employee performance evaluations and rewarded top performers to retain quality team members.
- Faithfully critiqued and coached sales associates in areas needed of improvement. Monitored inventory, cash and payroll processes to keep location running smoothly.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
Assistant Manager
Urban Outfitters, Inc.
Rancho Cucamonga, CA
04.2019 - 07.2022
- Worked my way up to assistant manager, from key holder, in less than 3 years.
- Organized schedules, workflows and shift coverage to meet expected business demands. Consistently surpassed quarterly goals 20% by creating customer relations and experience. Mandated customer service training for all workers interacting with customers, boosting Google ratings from 3.0 to 3.9 within one year.
- Collaborated with the store manager to develop new and innovative strategies to meet and exceed comping goals.
- Developed a gamification strategy that reduced staff turnover from 35% to 10%.
- Utilized my stellar written and verbal communication skills to relay reports to senior management.
Education
Bachelors - Business Administration
Chapman University
Orange, CA05.2019
Skills
- Project Management
- Store Merchandising
- Supply Ordering
- Shift Scheduling
- Loss Prevention
- Team Development
- Risk Management
- Team motivation
Timeline
Store Manager
Crocs
04.2024 - Current
Store Merchandising Manager
Old Navy
06.2023 - 04.2024
Co-Manager
Cozy Fox
07.2022 - 06.2023
Assistant Manager
Urban Outfitters, Inc.
04.2019 - 07.2022
Bachelors - Business Administration
Chapman University