Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Hood

Las Vegas,NV

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

14
14
years of professional experience

Work History

ACCOUNT MANAGER

Eightcig LLC
07.2023 - Current
  • Develop trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

EXECUTIVE ADMINISTRATIVE ASSISTANT

Delta Management Group
08.2021 - 06.2023
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.

STORE MANAGER

Sally Beauty Supply
11.2018 - 04.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

SENIOR EXECUTIVE SECRETARY

Spectrum
02.2015 - 04.2018
  • Delivered exemplary administrative support to the executive team, enabling them to focus on strategic initiatives and achieve business objectives.
  • Expedited document preparation with meticulous proofreading and editing, ensuring error-free materials for presentations and meetings.
  • Attained consistently high levels of accuracy in document processing by paying close attention to detail.

EXECUTIVE ADMINISTRATIVE SECRETARY

Randolph Air Force Base
01.2011 - 12.2014
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
  • Ensured timely completion of projects by coordinating cross-functional teams and tracking progress against deadlines.
  • Handled sensitive information with discretion while maintaining confidentiality of executive correspondence, financial records, and personnel matters.

Education

High School Diploma -

Samuel Clemens High School
Schertz, TX

Skills

  • Account Management
  • Client Relations
  • Customer Relationship Management (CRM)
  • CRM Software
  • Office Management
  • Administrative Support
  • Office Administration
  • Project Management
  • File Management
  • Customer Service

Timeline

ACCOUNT MANAGER

Eightcig LLC
07.2023 - Current

EXECUTIVE ADMINISTRATIVE ASSISTANT

Delta Management Group
08.2021 - 06.2023

STORE MANAGER

Sally Beauty Supply
11.2018 - 04.2021

SENIOR EXECUTIVE SECRETARY

Spectrum
02.2015 - 04.2018

EXECUTIVE ADMINISTRATIVE SECRETARY

Randolph Air Force Base
01.2011 - 12.2014

High School Diploma -

Samuel Clemens High School

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Kayla Hood