Kayla Hoover
Seymour,TN
Summary
Dynamic professional with a proven track record at Instacart, enhancing customer satisfaction and increasing sales through exceptional service and attention to detail. Skilled in online order processing and adept at planning and organization, I excel in fast-paced environments, ensuring both quality and efficiency. My customer service expertise and decision-making abilities have consistently driven positive outcomes. Excellent attention to detail, highly motivated and easily trainable. An asset to any company needing an employee with attention to detail and impressive typing skills achieving upwards of 100 plus wpm. Deeply empathetic and career driven.
Overview
13
13
years of professional experience
Work History
Personal Shopper
Instacart
Seymour, TN
08.2024 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
Sales Associate and Designer
Thread & Thistle
Lenoir City, TN
08.2016 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Floor Manager
Ink Dimensions Tattoo Studio
Pigeon Forge, TN
11.2011 - 06.2016
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of Number employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw supply restocking, area cleaning, and product organization.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Performed closing procedures Number times weekly by balancing cash drawers and reconciling credit card transactions.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
Education
Lpn - Licensed Practical Nursing
South College
Knoxville, TNAssociate Degree - Science
Pellissippi State Community College
Knoxville, TN05.2020
Certificate - Ekg
Tennessee College of Applied Technology
Knoxville, TN12.2014
High School Diploma -
Seymour High School
Seymour, TN05.2008
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Online order processing
- Flexible schedule
Timeline
Personal Shopper
Instacart
08.2024 - Current
Sales Associate and Designer
Thread & Thistle
08.2016 - Current
Floor Manager
Ink Dimensions Tattoo Studio
11.2011 - 06.2016
Lpn - Licensed Practical Nursing
South College
Associate Degree - Science
Pellissippi State Community College
Certificate - Ekg
Tennessee College of Applied Technology
High School Diploma -
Seymour High School