Kayla Hoover
Hopkinsville,KY
Summary
Detail-oriented professional with strong organizational skills and a passion for enhancing customer experiences. Demonstrated expertise in scheduling, conflict management, and staff training to support efficient office operations.
Experienced Office Management and experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
4
4
years of professional experience
Work History
Assistant Office Manager/Retail Sales Associate
Humes Jewelers
2935-A Fort Campbell Boulevard
06.2022 - Current
- Assisted in daily office operations, ensuring seamless workflow and communication among staff.
- Managed scheduling and coordination of appointments for customer consultations and service requests.
- Supported inventory management by tracking stock levels and assisting with product restocking efforts.
- Developed and maintained filing systems to enhance document retrieval efficiency and organization.
- Trained new staff on office procedures, enhancing onboarding experience and team integration.
- Organized promotional events, contributing to brand awareness and customer engagement initiatives.
- Conducted regular audits of office supplies, ensuring optimal inventory levels were maintained at all times.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Hopkinsville High School
Hopkinsville, KYSkills
- Customer service
- Office administration
- Staff training
- Document preparation
- Scheduling and calendar management
- Event coordination
- Office equipment maintenance
- Data retrieval systems
- Scheduling appointments
- Inventory control
- Organizational skills
- Scheduling
- Team bonding
- Conflict management
Timeline
Assistant Office Manager/Retail Sales Associate
Humes Jewelers
06.2022 - Current
High School Diploma -
Hopkinsville High School