Kayla Howard
Camden,NJ
Summary
Mission driven specifically for child advocacy. I have interned as a group and one-on-one therapist for students at Mastery School, working with kids in kindergarten through eighth grade. In addition to maintaining a high standard of professionalism while watching the kids during lunch and recess, I created a number of curricula for personal development and self-expression.
Overview
6
6
years of professional experience
Work History
Security Officer
Securitas Security Services USA
05.2023 - Current
- Conducted regular patrols of key areas to spot and control security concerns.
- Patrolled and monitored premises in company vehicle.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Sales Representative
Solar Exchange
02.2022 - 05.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking,
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
Unit Secretary
Cooper Hospital
03.2020 - 10.2021
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Organized paperwork such as charts and reports for office and patient needs.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
Customer Service Representative
Macy's
06.2018 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Managed fitting rooms efficiently by organizing garments according to size, style, and color while providing personalized assistance to customers as needed.
Education
Bachelor of Arts - Sociology
Rutgers University
Camden, NJ05.2024
Bachelor of Arts - Social Work
Rowan College At Gloucester County
Sewell, NJ05.2021
Skills
- Incident Reporting
- Detail Oriented
- Program Planning
- Patient support
- Client Advocacy
- Organization and Multitasking
- Relationship Building
- Ethical Practice
- Communication
- mission driven
- Group therapy specialist
Timeline
Security Officer
Securitas Security Services USA
05.2023 - Current
Sales Representative
Solar Exchange
02.2022 - 05.2023
Unit Secretary
Cooper Hospital
03.2020 - 10.2021
Customer Service Representative
Macy's
06.2018 - 03.2020
Bachelor of Arts - Sociology
Rutgers University
Bachelor of Arts - Social Work
Rowan College At Gloucester County
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