Kayla Huber
Liverpool
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
2025
2025
years of professional experience
Work History
Amazon CPT & Dwells/2nd Assistant Manager
Amazon
Liverpool
11.2022 - 10.2024
- Tracked orders from fulfillment centers to ensure timely delivery of goods to customers.
- Worked closely with management team to ensure proper execution of daily operations.
- Performed other duties as assigned by supervisor or manager.
- Provided assistance to employees with inquiries, requests, and complaints.
- Identified potential problems quickly and communicated them effectively to appropriate personnel.
- Performed administrative duties, including scheduling and filing documents like tickets, and talking with management and other teams via SLACK & walkie.
- Developed schedules to optimize staffing levels and meet operational demands.
- Supported conflict resolution among team members to maintain a positive work environment.
- Created dashboards using visualization tools for easy data interpretation.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Collaborated with team members to ensure efficient workflow throughout production shifts.
- Participated in training new workers on equipment usage and standard procedures.
- Communicated effectively with supervisors regarding equipment issues and maintenance needs.
- Organized work area at end of shift to ensure it is ready for next day's production run.
- Established professional working relationships with staff from various levels.
Team Leader
Panera Bread
Cicero
05.2020 - 11.2021
- Ensured that all foods were stored properly and safely, at the right temperature.
- Weighed out ingredients accurately for recipe mixtures.
- Served customers promptly in an efficient manner following restaurant protocols.
- Prepared fresh ingredients for use in cooking, such as chopping vegetables and grinding meats.
- Maintained a clean kitchen environment by sweeping floors, washing dishes, utensils, and equipment.
- Prepared simple salads and common entrees.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Manager
Metro PCS Phones
Utica
02.2016 - 03.2020
- Organized displays in order to attract more customers into the store.
- Demonstrated how to use cell phone features to customers in store.
- Processed payments using point-of-sale systems.
- Explained different types of plans available for purchase.
- Informed customers about promotions and special offers from the company.
- Handled returns or exchanges of merchandise in a timely manner.
- Received shipments of merchandise, unpacked them, and stocked shelves accordingly.
- Created reports on sales activities and inventory levels for management review.
- Managed inventory levels by monitoring stock levels and ordering new items when necessary.
- Updated customer information in database for future reference purposes.
- Assisted customers with troubleshooting their device issues.
- Performed daily opening and closing duties in accordance with store policies.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Assistant Store Manager
Dunkin' Donuts
Utica
01.2019 - 07.2019
- Opened location on time and made sure cash registers, coffee, teas, donuts and food were ready for open as well as kitchen equipment was readily available.
- Assisted with daily store operations and ensured compliance with company policies.
- Managed inventory levels and coordinated restocking of products and supplies.
- Trained new team members on procedures and customer service standards.
- Managed cash drawer and performed end-of-day reconciliation.
- Operated cash registers to process customer purchases accurately and efficiently.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Assisted other staff members with tasks as needed during peak hours or periods of high customer volume.
- Prepared food items following safety and sanitation guidelines.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Set up, restocked and cleaned dining areas.
- Greeted customers upon arrival in the dining area.
- Maintained professional demeanor during interactions with customers and co-workers.
- Prepared beverages such as coffee, tea, soda.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Operated dishwashing machines safely and efficiently.
- Properly stored all leftover food items after each shift.
- Monitored inventory to keep adequate stock of food items and supplies.
- Replenished condiments at customer tables as needed.
- Rotated inventory to reduce waste and optimize freshness.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Manager
Middle East Market
Syracuse
- Managed daily operations of deli department and ensured food safety compliance.
- Supervised team members and trained staff on deli procedures and customer service.
- Prepared fresh deli items, including meats, cheeses, and salads for customers.
- Provided excellent customer service by addressing inquiries and resolving complaints.
- Set up attractive displays to promote deli products and enhance customer experience.
- Ensured cleanliness and organization of the deli area following health regulations.
- Trained new employees on proper food handling techniques and safety regulations.
- Supervised deli staff to ensure efficient customer service.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Resolved customer complaints in a professional manner.
- Enforced company policies and procedures while maintaining a positive work environment.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Prepared workstations with ingredients and tools to increase efficiency.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
Assistant Manager
Dunkin’ Donuts
Utica
Education
Penn Foster Career School
Skills
- Data Entry
- Relationship Building
- Customer Service
- Negotiation and Persuasion
- Reporting
- Coaching
- Technical Support
- Shift Scheduling
- Cash Handling
- Safety
- Conflict Resolution
- Attention to Detail
Timeline
Amazon CPT & Dwells/2nd Assistant Manager
Amazon
11.2022 - 10.2024
Team Leader
Panera Bread
05.2020 - 11.2021
Assistant Store Manager
Dunkin' Donuts
01.2019 - 07.2019
Manager
Metro PCS Phones
02.2016 - 03.2020
Penn Foster Career School
Manager
Middle East Market
Assistant Manager
Dunkin’ Donuts