Kayla Hunter
Chattanooga ,TN
Summary
A seasoned leader in program management at Sevita Health, I excel in staff development and administration, ensuring strategic growth and operational excellence. My proactive approach has fostered strong stakeholder relationships and enhanced team productivity, demonstrating exceptional professionalism and leadership skills. Skilled in administration and fostering professional relationships, ensuring top-notch support for individuals with intellectual disabilities
Overview
3
3
years of professional experience
1
1
Certification
Work History
Program Supervisor
Sevita Health
6116 Shallowford Road, Suite 106 Chattanooga TN
03.2021 - 07.2021
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Working in residential home with individuals with intellectual disabilities.
- Taking individuals to the grocery store if need be.
- Ensuring that there were over 72 hours worth of food in the homes.
- Conducting overnight visits.
- Conducting morning visits.
- Maintaining a rapport with families and individuals that I supported.
- Conducting monthly visits to family model providers and personal assistant providers.
- Maintaining staffing schedules.
- Responsible for checking daily documentation and accuracy for billing purposes.
- Conducting monthly home manager meetings.
- Attending annual planning meetings for the individuals I supported under my caseload.
- Providing support to the individuals supported to ensure that they have the best support provided.
- Traveling to Englewood Tennessee, Cleveland, Tennessee, monthly to provide visits.
- Ensuring all files were up-to-date.
- Creating Spreadsheets.
- Doing inventory for each individual when they received a new item.
- Contacting insurance companies to ensure that the individuals eligibility was still accurate and current.
- Contacting companies, such as pest control, window companies, heating and air companies, etc, when things needed to be fixed in the homes.
Program Manager
Sevita Health
6116 Shallowford Road, Suite 106 Chattanooga TN
07.2021 - 08.2023
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Conducted monthly visits in areas such as; Chattanooga TN, Englewood TN, and Cleveland TN.
- Built rapports with families and individuals.
- Maintaining and creating schedules to ensure hours were accurate and fair.
- Responsible for updated all files under my caseload.
- Attending all needed meetings including, circle of supports, annual planning meetings, monthly meetings with home managers.
- Ordering supplies for the office as well as the homes.
- Ordering groceries for individuals.
- Taking individuals to doctor’s appointments.
- Being an advocate for the individual's I supported.
- Responsible for checking referrals to see if they are a match for an open bed.
Program Director
Sevita Health
6116 Shallowford Road, Suite 106 Chattanooga TN
08.2023 - 08.2024
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Managing supervisors under to ensure staff were doing their jobs and providing supports to their individuals.
- Attended monthly meetings with staff for updates and important discussions
- In charge of checking and uploading weekly documentation to billers.
- Conducted monthly visits to field staff (family model, personal assistant)
- Attending annual planning meetings for individuals on my caseload.
- Attending Circle of support meetings for needed purposes
- Built a rapport with individuals and their families to ensure supports were always provided in the most professional manner.
- Confided in my individuals if there was an issue with staff or personal reasonings to ensure they felt supported.
- Responsible for finding and decorating a new home when a new home opened for referrals or moving purposes. Included; (getting furniture either delivered or picking it up, responsible for doing inventory to ensure items were accounted for, etc.)
- Ensuring all home vans had gas cards for transportation.
- Contacting insurance providers for individual eligibility.
- Ensuring if there was an issue with one of the homes maintenance was aware.
- Training new staff on the homes that I was assigned over to ensure they were fully trained on all the individuals.
- Attended monthly house meetings with staff to ensure information was given accurately and addressing concerns if need be.
- Responsible for my own caseload. I was in charge for 16 individuals I had 4 homes.
- Managing supervisors under me to ensure staff were doing their jobs and providing supports to their individuals.
Education
Chattanooga Girls Leadership Academy
1802 Bailey Avenue, Chattanooga TN, 3740405.2019
Skills
- Effective leader
- Administration knowledge
- Program Leadership
- Staff Development
- Team Player
- Professionalism
Certification
CPR Certification
Medication Administration Certification (Exp 11/18/24)
Timeline
Program Director
Sevita Health
08.2023 - 08.2024
Program Manager
Sevita Health
07.2021 - 08.2023
Program Supervisor
Sevita Health
03.2021 - 07.2021
Chattanooga Girls Leadership Academy