Angel Hickerson
New Orleans,LA
Summary
Managed budgeting, scheduling, and resource allocation while resolving conflicts to optimize team efficiency and elevate customer satisfaction.
Results-driven management professional with proven track record of leading successful programs and initiatives. Known for fostering collaboration and achieving impactful outcomes. Reliable and adaptable, skilled in strategic planning and team leadership.
Knowledgeable Desired Position with proven track record in overseeing program activities and enhancing operational efficiency. Adept at coordinating cross-functional teams and implementing strategic initiatives that align with organizational goals. Demonstrated ability to utilize problem-solving and organizational skills to foster productive work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Program Supervisor
SEVITA Health
Kenner, LA
12.2025 - Current
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Coordinated staff schedules, optimizing resource allocation across multiple programs.
- Led training sessions for new employees, enhancing team integration and service delivery.
- Developed and implemented program evaluations, improving client outcomes and service efficiency.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
Program Director
Joblink
New Orleans, LA
10.2021 - 2024
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Advanced community outreach efforts by forging strong relationships with local partners.
- Developed and implemented program strategies to enhance job placement services.
Education
No Degree - Medical Assistant
Sanford Brown
Houston, TXHigh School Diploma -
Alcee Fortier Sr High
New Orleans, LA05.1999
Skills
- Supported teams in achieving project goals through effective leadership techniques Assisted in administrative tasks to enhance operational efficiency Contributed to staff development initiatives to foster professional growth
- First Aid/CPR Certified
- Effective leader
- Onboarding processes
- E-learning development
- Coaching and mentoring
- Diversity and inclusion
- Problem-solving
- Medication administration
- Patient assessments
Certification
- CPI Training Skills
- CPR/AED Certified
- CMA Certified Medication Assistance
Timeline
Program Supervisor
SEVITA Health
12.2025 - Current
Program Director
Joblink
10.2021 - 2024
No Degree - Medical Assistant
Sanford Brown
High School Diploma -
Alcee Fortier Sr High