Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
RegisteredNurse

Kayla Hutchinson

Houston,TX

Summary

A recent graduate with a strong foundation in phlebotomy theory, eager to apply my newfound knowledge and ongoing dedication to patient care in an entry-level phlebotomist role, highlighting excellent communication skills, attention to detail, and a commitment to providing a positive patient experience; ready to learn and contribute to a healthcare team while gaining hands-on experience in blood collection procedures.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service

The Home Depot Inc
Spring, TX
06.2019 - Current
  • Greet customers and provide exceptional customer service.
  • Verify the accuracy and completeness of orders by checking delivered goods against invoices, and the accuracy of refund payments.
  • Answer incoming calls and provide excellent customer service.
  • Analyze customer data to determine eligibility for refunds according to company policies and procedures.
  • Operate POS systems to tabulate bills and issue refunds, receipts, credits and change to customers.
  • Communicate with customers about their orders when necessary, providing friendly customer service throughout the process.
  • Consistently maintain compliance with customer service policies.
  • Train new customer service representatives on product knowledge and customer service skills.
  • Address escalations from customers who are dissatisfied with the refund process or outcome, as needed.

Medical Assistant

Houston Foot & Ankle Professional Group
Houston, TX
11.2021 - 01.2022
  • Organized patient charts before each day's clinic sessions began.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Answered phones, scheduled appointments, managed prescription refill requests, and managed patient flow while greeting patients in a professional and friendly manner.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted back office patient processes to reduce office wait times.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.

Medical Assistant/ Xray Technician

Unicare MRI & Diagnostics Center
Houston, TX
04.2021 - 04.2021
  • Greeted patients with warm smile and promoted individual comfort throughout procedures and scans while being as discrete as possible.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Secured new and existing patient information, and maintained accurate medical records through filing, charting, transcription, and data entry into the electronic health record system.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Maintained imaging equipment, assessing for issues and proper functionality after each use, troubleshooting concerns and escalating major issues to maintenance staff.
  • Operated X-ray equipment, including adjusting exposure time, and setting up necessary equipment for X-ray examinations.
  • Operated equipment and machinery according to OSHA, and company safety guidelines.
  • Generated precise images of target body areas to aid physicians in diagnosing patients' issues.
  • Demonstrated knowledge of anatomy and physiology related to radiology services.
  • Positioned patients while ensuring their comfort by explaining the steps of the procedure and answering related questions.

Education

Certified Phlebotomy Technician -

Phlebotomy Training Specialists
Houston, TX
12-2024

Some College (No Degree) - Medical Assisting With Limited X-Ray Scope

Remington College Houston North
Houston, TX

Skills

  • Venipuncture and capillary methods
  • Specimen handling
  • Blood collection
  • Effective communication and empathy
  • Interpersonal
  • Data entry and documentation
  • Standard precautions
  • Regulatory compliance

Accomplishments

  • 12 Homer Badges awarded and counting for good overall performance/employee of the month recognition
  • Completed the Key Development course for promotion readiness
  • 50-inch flat-screen TV raffle prize for exceeding a work goal
  • $400 cash prize for exceeding a work goal

Certification

  • BLS, CPR, AED
  • Bloodborne Pathogen Handling

Languages

English
Native/ Bilingual
Spanish
Elementary

References

References available upon request.

Timeline

Medical Assistant

Houston Foot & Ankle Professional Group
11.2021 - 01.2022

Medical Assistant/ Xray Technician

Unicare MRI & Diagnostics Center
04.2021 - 04.2021

Customer Service

The Home Depot Inc
06.2019 - Current

Certified Phlebotomy Technician -

Phlebotomy Training Specialists

Some College (No Degree) - Medical Assisting With Limited X-Ray Scope

Remington College Houston North

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Kayla Hutchinson