Kayla Hylton
Columbus
Summary
Proven leader and effective team collaborator with extensive experience at YWCA Columbus, where I spearheaded initiatives to enhance student reading comprehension significantly. Expert in multitasking and organization, I excel in environments requiring adherence to sanitation standards and exceptional customer service. My approach consistently improves team efficiency and customer satisfaction, showcasing a blend of hard and soft skills critical to dynamic work settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Assistant
YWCA Columbus
01.2022 - Current
- Assisted with planning and coordinating day-to-day and special program activities.
- Supported the academic success of students by providing homework assistance and study tips.
- Developed creative lesson plans that incorporated various learning styles to cater to individual student needs.
- Contributed substantially towards improved reading comprehension levels for participating students through consistent one-on-one support during dedicated reading sessions.
- Implemented behavior management strategies to maintain order within the classroom, promoting respect among students.
- Actively participated in staff meetings and professional development opportunities to stay current on best practices in education and youth programming.
Food and Beverage Supervisor
Columbus Zoo And Aquarium & Zoombezi Bay Waterpark
05.2019 - Current
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
Crew Member
Rasing Canes Chicken Fingers
11.2019 - 05.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Education
Associate of Arts - Early Childhood Education
Columbus State Community College
Columbus, OH12-2024
Skills
- Teamwork and collaboration
- Multitasking and organization
- Data entry
- Staff support
- Sanitation standards
- Ordering supplies
- Staff leadership
- Customer service
- Food safety understanding
- Opening and closing procedures
Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Program Assistant
YWCA Columbus
01.2022 - Current
Crew Member
Rasing Canes Chicken Fingers
11.2019 - 05.2021
Food and Beverage Supervisor
Columbus Zoo And Aquarium & Zoombezi Bay Waterpark
05.2019 - Current
- CPR/AED Certification
- First Aid Certification
Associate of Arts - Early Childhood Education
Columbus State Community College
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