Kayla Ibarra
Parker,CO
Summary
Dedicated professional with a strong focus on customer relationship management and sales techniques. Expertise in educating customers and resolving complaints, ready to leverage skills to drive sales growth and enhance customer experiences.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Sales Associate
Cricket Wireless
San Diego, California
06.2018 - 09.2022
- Welcomed customers warmly upon entry and provided exceptional customer service.
- Assisted customers with product selection and service inquiries.
- Helped customers find specific products, answered questions, and offered product advice.
- Educated customers on device features and service plans effectively.
- Maintained knowledge of current promotions and new products.
- Collaborated with team members to meet sales targets and improve service.
- Worked with fellow sales team members to achieve group targets.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints professionally to ensure satisfaction.
- Handled customer complaints in a professional manner.
- Described merchandise and explained use, operation and care.
Hostess
Reldeninas
Aurora, CO
04.2016 - 04.2018
- Greeted and seated guests promptly upon arrival.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Collaborated with team members to enhance overall dining experience.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Handled cash payments and reconciled daily transactions accurately.
Retail Sales Associate
Old Navy
Aurora, CO
04.2016 - 04.2017
- Engaged with customers to provide a positive shopping experience and build rapport.
- Assisted customers in finding merchandise and answering product-related questions.
- Collaborated with team members to achieve daily sales goals and store objectives.
- Participated in promotions and events to enhance customer engagement and brand loyalty.
- Maintained sales floor cleanliness and organized product displays effectively.
Education
High School Diploma -
Grand View High Schook
Aurora, CO06-2018
Bachelor of Science - Business Administration
Colorado Mesa University
Grand Junction, COSkills
- Sales techniques
- Product expertise
- Customer relationship management
- Point of sale systems
- Product display techniques
- Inventory management
- Sales reporting
- Team collaboration
- Problem solving
- Bilingual
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Associate
Cricket Wireless
06.2018 - 09.2022
Hostess
Reldeninas
04.2016 - 04.2018
Retail Sales Associate
Old Navy
04.2016 - 04.2017
High School Diploma -
Grand View High Schook
Bachelor of Science - Business Administration
Colorado Mesa University