Kayla Instasi
Sharon,ND
Summary
Proven leader and adaptable professional, excelling in roles from City Auditor at City of Sharon to Small Business Owner at Resinary. Demonstrated excellence in client relations and Microsoft Office, enhancing operational efficiency and customer satisfaction. Skilled in team collaboration and precise task management, consistently delivering quality outcomes.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hardworking and passionate job seeker with strong organizational skills eager to secure a Medical Billing position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Stay At Home
Self
03.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Small Business Owner
Resinary
02.2021 - 12.2023
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
City Mail Carrier
USPS
01.2019 - 03.2020
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Trained new City Mail Carriers on best practices, enhancing overall team knowledge and performance levels.
City Auditor
City of Sharon
08.2017 - 12.2018
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Executed audit phases and entered data into accounting software for analysis.
Education
High School Diploma -
Newport High School
Newport, WA05-2007
Skills
- Prioritizes Professional Communication
- Effective Team Collaboration
- Client Relations
- Effective Troubleshooting
- Precision in Tasks
- Flexible and adaptable
- Dependable and responsible
- Experienced Microsoft Office User
Timeline
Small Business Owner
Resinary
02.2021 - 12.2023
Stay At Home
Self
03.2020 - Current
City Mail Carrier
USPS
01.2019 - 03.2020
City Auditor
City of Sharon
08.2017 - 12.2018
High School Diploma -
Newport High School
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