Lauren Loza
China
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
17
17
years of professional experience
Work History
Stay At Home
Self Employed
China
11.2013 - Current
- Resolved issues swiftly through strong problem-solving skills.
- Organized and prioritized tasks to achieve service goals efficiently.
- Executed day-to-day duties accurately, ensuring high-quality performance.
- Managed time effectively, meeting all deadlines without delays.
Insurance Agent
Smart Insurance Agency
Beaumont
07.2011 - 11.2011
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Provided customers with information regarding plan features, pricing, and availability.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Contacted underwriters and submitted forms to obtain binder coverage.
Call Center Representative
West Office Center
Beaumont
05.2010 - 10.2010
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Retail Customer Sales Associate
Victoria Secret
Beaumont
01.2008 - 11.2009
- Handled returns and exchanges according to company policies.
- Cleaned shelves, counters and tables to maintain organized store.
- Organized store by returning merchandise to proper areas and restocked displays.
- Provided customer service and assistance to customers in locating products and making purchasing decisions.
- Greeted customers to determine wants or needs.
Education
Certified Medical Assistant - Medical Assistant
Kaplan College
Beaumont, TX02-2011
High School Diploma -
West Brook High School
Beaumont, TX06-2009
Associate of Science - Allied Health And Sciences
Lamar Institute of Technology
Beaumont, TXSkills
- Time management
- Task prioritization
- Problem solving
- Multitasking Abilities
- Analytical thinking
- Microsoft office
- Verbal communication
- Friendly, positive attitude
- Written communication
- Dependable and responsible
Timeline
Stay At Home
Self Employed
11.2013 - Current
Insurance Agent
Smart Insurance Agency
07.2011 - 11.2011
Call Center Representative
West Office Center
05.2010 - 10.2010
Retail Customer Sales Associate
Victoria Secret
01.2008 - 11.2009
Certified Medical Assistant - Medical Assistant
Kaplan College
High School Diploma -
West Brook High School
Associate of Science - Allied Health And Sciences
Lamar Institute of Technology
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