Kayla Irrgeher
Manitowoc,WI
Summary
Driven professional with a proven track record in safety management and effective communication, demonstrated at Federal Mogul through rigorous compliance and training enhancements. Skilled in critical thinking and customer relationship management, achieving significant improvements in safety standards and operational efficiency. Excelled in workload management, leading to increased productivity and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Fleet Manager
E-Comm Services
Dousman, WI
05.2023 - Current
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Enhanced overall fleet safety through rigorous compliance with regulatory standards and implementation of best practices in risk management.
- Maintained accurate driver information for delivery scheduling.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Trained drivers to manage time effectively, improving overall mileage performance.
- Optimized routing plans based on real-time traffic data analysis which resulted in decreased travel time during peak hours.
- Documented equipment transfers and sales details for accurate record keeping.
- Managed fleet budget effectively, optimizing resource allocation for maximum returns on investment while minimizing expenses.
- Improved driver performance by conducting regular training sessions, monitoring driving habits, and providing constructive feedback.
- Completed projects by effectively delegating tasks and overseeing employee performance.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Did DRO (Dynamic Route Optimization)
Store Associate
Country Visions Cooperative
Manitowoc, WI
02.2023 - 05.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased sales and customer satisfaction through personalized servicing.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Lifted 50 pound bags repeatedly throughout the work day.
- Operated a Forklift
Cashier
Popps University BP
Manitowoc, WI
10.2019 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
Cashier
Popps Harbor Town Citgo
Manitowoc, WI
04.2019 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
Inspector General
Federal Mogul
Manitowoc Wisconsin
08.2010 - 01.2011
- Inspected and examined materials and finished parts and products for defects.
- Examined products for imperfections and defects.
- Recorded inspection and test results on data sheets.
- Followed standard operating procedures for inspections and tests.
- Trained other workers in inspection and testing procedures.
- Updated quality control records and reports.
Education
GED -
Lake Shore Technical College
Cleveland, WI06.2010
Skills
- Safety Monitoring
- Safety Management
- Heavy Lifting
- Effective Communication
- Customer Relationship Management
- Issue Resolution
- Daily Operations Management
- Safety standards
- Workload Management
- Critical Thinking
Timeline
Fleet Manager
E-Comm Services
05.2023 - Current
Store Associate
Country Visions Cooperative
02.2023 - 05.2023
Cashier
Popps University BP
10.2019 - 02.2023
Cashier
Popps Harbor Town Citgo
04.2019 - 09.2020
Inspector General
Federal Mogul
08.2010 - 01.2011
GED -
Lake Shore Technical College