Kayla Jackson
Mesa,AZ
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Cannabis Advisor
Zen Leaf
05.2024 - Current
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Ensure to follow POS procedures to ensure the best customer experience
Behavioral Health Coach
Lexington Behavioral Health Services
01.2023 - 03.2024
- Guided clients in setting realistic goals, implementing effective action plans, and monitoring progress for long-term success.
- Implemented stress-reduction techniques into coaching sessions for improved mental well-being among clients.
- Maintained records of clients' health progress and compared to health goals.
- Maintained thorough documentation of client interactions to ensure continuity of care and track progress effectively.
Behavioral Health Technician
Oasis Behavioral Health Hospital
08.2020 - 11.2023
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Prepared and submitted daily [Type] reports to management.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
Behavioral Health Technician
Devereux Advanced Behavioural Health
08.2018 - 07.2020
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Facilitated on-site activities, support groups, and outings for clients.
Correctional Officer
Adobe Mountain School
09.2017 - 08.2018
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Education
High School Diploma -
Mountain View High School
Mesa, AZ05-2015
Skills
- Analytical thinking
- Time management
- Critical thinking
- Relationship building
- Client engagement
- Compliance requirements
- Customer service
- Product knowledge
- Active listening
Timeline
Cannabis Advisor
Zen Leaf
05.2024 - Current
Behavioral Health Coach
Lexington Behavioral Health Services
01.2023 - 03.2024
Behavioral Health Technician
Oasis Behavioral Health Hospital
08.2020 - 11.2023
Behavioral Health Technician
Devereux Advanced Behavioural Health
08.2018 - 07.2020
Correctional Officer
Adobe Mountain School
09.2017 - 08.2018
High School Diploma -
Mountain View High School
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