Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Websites
References
Timeline
Generic

Kayla Jean

Clayton,NC

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Sales Associate

Footlocker
Raleigh, NC
08.2023 - Current
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Executed transactions via point-of-sale system
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Conducted inventories on a regular basis to track stock levels.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.

Cashier

Footlocker
Raleigh, NC
08.2023 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the end of shift to ensure that amounts were correct and had sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Teaching Assistant

Erin Parks
Wendell, NC
08.2023 - 12.2024
  • Assisted teachers in creating lesson plans and providing instructional materials.
  • Supervised students in the classroom, cafeteria, hallways and playgrounds.
  • Graded assignments, tests and papers according to teacher instructions.
  • Provided one-on-one support for special needs students and instructed students individually or in groups to reinforce learning concepts.
  • Encouraged students to take an active role in their own learning process.
  • Maintained a safe environment for all students while adhering to school policies and procedures.
  • Facilitated small group instruction sessions on various topics.
  • Monitored student progress by keeping detailed records of academic performance.

Club Member

Hosaeous Fitness Center
Wendell, NC
08.2023 - 06.2024
  • Consistently contributed to club functions
  • Participated actively in community service

Education

Pre-Nursing

North Carolina Central University
Durham, NC
06-2028

High School Diploma -

Corinth Holders High School
Wendell, NC
06-2024

Skills

  • Upselling
  • Inventory Control
  • Flexible Schedule
  • Sales Training
  • Sales Strategies
  • Multi-tasking strength
  • Written and oral communication skills
  • Complex Problem-Solving
  • Goal-Oriented
  • Store Opening and Closing
  • Stocking and Receiving
  • Product knowledge
  • Cash Handling
  • POS Systems
  • Returns processing
  • Customer Service
  • Sales expertise
  • Progress Monitoring
  • Student Tutoring
  • Fast-learner
  • Material Preparation
  • Assignment Grading

Affiliations

  • HOSA
  • BSA
  • CSA
  • SNA
  • Track & Field
  • Swim Team
  • Band

Accomplishments

  • Summa Cum Laude
  • Top 10% Workkeys
  • Honors Student
  • Dual-Enrollment

Certification

  • ServSafe

Languages

English
Native/ Bilingual
Spanish
Professional
Creole
Elementary

Websites

References

References available upon request.

Timeline

Sales Associate

Footlocker
08.2023 - Current

Cashier

Footlocker
08.2023 - Current

Teaching Assistant

Erin Parks
08.2023 - 12.2024

Club Member

Hosaeous Fitness Center
08.2023 - 06.2024

Pre-Nursing

North Carolina Central University

High School Diploma -

Corinth Holders High School

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Kayla Jean