Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Jefferson

Camdenton,MO

Summary

Professional sales-focused manager with 2 years of management experience in diverse fields. Proven history of building relationships with satisfied customers. Equally skilled as management leader and meticulous number cruncher focused on overall operational performance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience

Work History

Senior Assistant Manager

Security Finance
08.2022 - Current
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Lab Technician

Mercy Hospital Springfield
01.2013 - 01.2014
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Maintained documentation on tests performed in lab.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Monitored testing procedures to meet criteria and maintain quality control.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Processed patient specimens according to priority and documented results.

Lab Technician

Lake Regional Hospital
09.2009 - 02.2011
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Maintained documentation on tests performed in lab.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Monitored testing procedures to meet criteria and maintain quality control.

Lab Technician

Cox Hospital
02.2006 - 07.2009
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Maintained documentation on tests performed in lab.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Monitored testing procedures to meet criteria and maintain quality control.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Trained new laboratory personnel to apply proper laboratory techniques and best practices.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Participated in lab meetings and project presentations.

Education

High School Diploma -

Miami Job Corps Center
Opa-locka, FL
10.2004

Phlebotomy - Phlebotomy

Miami Dade College
Miami, FL
10.2004

Skills

  • Processing Loan Applications
  • Collection Calls
  • Proper Staffing
  • Profit Target Achievement
  • Business Requirements
  • Customer Loyalty
  • Store Cleaning
  • Debt Collections

Timeline

Senior Assistant Manager

Security Finance
08.2022 - Current

Lab Technician

Mercy Hospital Springfield
01.2013 - 01.2014

Lab Technician

Lake Regional Hospital
09.2009 - 02.2011

Lab Technician

Cox Hospital
02.2006 - 07.2009

High School Diploma -

Miami Job Corps Center

Phlebotomy - Phlebotomy

Miami Dade College

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Kayla Jefferson