Hi, I’m
Kayla Jennings
Receptionist/Administrative assistant
Fort Worth,TX
Summary
Enthusiastic and dedicated Administrative Professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Skills
- Excellent communication skills, both verbal and written
- Strong customer service orientation and interpersonal skills
- Excellent organizational skills, capable of effectively handling numerous tasks simultaneously
- Attention to detail for accurate record-keeping and data entry
- Proficiency in basic computer skills, including word processing, email, and spreadsheets
- Familiarity with office equipment such as phones, copiers, and printers
- Adaptability to handle unexpected situations and changing priorities
- Time management skills to prioritize tasks and meet deadlines effectively
- Professionalism in appearance, demeanor, and interactions with clients and colleagues
- Ability to maintain confidentiality and handle sensitive information appropriately
- Ability to handle incoming calls professionally, transfer calls, take messages accurately, and provide information to callers
- Ability to defuse tense situations, remain calm under pressure, and find mutually beneficial solutions to conflicts
Work History
Grapevine Medical Lodge
Front Desk Receptionist/Administrative Assistant
02.2024 - Current
Job overview
- Greet and welcome visitors, residents, and staff in a friendly and professional manner.
- Answer incoming calls promptly and direct them to the appropriate department or individual.
- Manage inquiries and provide accurate information regarding services, facilities, and programs offered at the nursing home.
- Assist visitors and residents with inquiries, appointments, and directions within the facility.
- Maintain visitor logs and ensure compliance with security and confidentiality protocols.
- Perform various administrative tasks such as data entry, filing, photocopying, and faxing.
- Manage incoming and outgoing mail and packages.
- Relay messages accurately and promptly to relevant staff members.
- Ensure the reception area is clean, organized, and stocked with necessary supplies.
- Uphold the facility standards of professionalism, respect, and confidentiality at all times.
Fort Worth Endoscopy Center
Medical Receptionist
01.2022 - 06.2023
Job overview
- Greet and attend to patients in person and over the phone.
- Professionally assist doctors, staff, visitors, and patients.
- Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs.
- Answer all phone calls in a professional and courteous manner.
- Perform all duties within HIPAA regulations.
- Maintain confidentiality of all doctor, staff, and patient information.
- Make patients charts.
- Answer questions about procedures, polices, concerns, and complaints.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
UFC Gym
Front Desk Attendant
08.2021 - 01.2022
Job overview
- Monitoring the front desk and answering incoming calls, greeting customers as they enter the gym, and answering questions about the facility's services.
- Processing membership applications and fees, collecting insurance information, and issuing memberships.
- Taking care of basic customer service tasks such as answering phones, greeting clients by name, and checking in members.
- Updating member records with new contact information and payment details.
- Maintaining membership records and processing fees as directed by management.
- Collecting payment from members for gym services rendered.
- Explaining facility policies and procedures to new members and helping them get acquainted with the facility.
- Making announcements over the public address system about events taking place at the gym or facility or about facility policies.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
Ridglea Country Club
Waitress
07.2021 - 08.2021
Job overview
- Take orders from members and guests in a friendly and attentive manner, offering menu recommendations and answering any questions about menu items.
- Relay orders accurately to the kitchen and bar staff, ensuring special requests and dietary restrictions are communicated clearly.
- Check in with tables regularly to ensure satisfaction with meals, address any concerns, and promptly resolve any issues.
- Maintain a professional and courteous demeanor at all times, representing the club in a positive light.
- Set up dining areas before service, ensuring tables are properly arranged and equipped with necessary utensils, glassware, and condiments.
- Clear tables efficiently between courses and after meals, resetting them for the next guests.
- Assist with general cleanliness and organization of the dining areas, including wiping down tables, arranging seating, and refilling condiments.
- Process payments accurately, handling cash, credit/debit cards, and member accounts with integrity and attention to detail.
- Adhere to all food safety and sanitation standards, including proper handling of food and beverages, and maintaining cleanliness in work areas.
- Follow alcohol service policies and procedures, ensuring responsible serving practices and compliance with legal regulations.
Six Flags Over Texas
Ride Attendant
03.2021 - 04.2021
Job overview
- Ensure the safety of all guests by following all ride and park policies, procedures, and regulations.
- Operate rides in a safe and efficient manner while providing excellent customer service.
- Monitor riders for proper use of restraints and other safety equipment.
- Assist with loading and unloading of passengers on rides.
- Perform daily inspections of rides to ensure they are functioning properly.
- Maintain cleanliness of ride area and surrounding areas.
- Provide information about rides and attractions to guests.
- Respond to guest inquiries and complaints in a professional and courteous manner.
- Ensure that all guests have valid tickets or passes before entering the ride.
- Efficiently follows emergency evacuation procedures as needed.
- Reports any mechanical issues or malfunctions to management immediately.
- Participate in training sessions and meetings as required.
Overview
3
years of professional experience
Education
Benbrook Middle High SchoolBenbrook, TX
High School Diploma
06.2021
Timeline
Front Desk Receptionist/Administrative Assistant
Grapevine Medical Lodge
02.2024 - Current
Medical Receptionist
Fort Worth Endoscopy Center
01.2022 - 06.2023
Front Desk Attendant
UFC Gym
08.2021 - 01.2022
Waitress
Ridglea Country Club
07.2021 - 08.2021
Ride Attendant
Six Flags Over Texas
03.2021 - 04.2021
Benbrook Middle High School
High School Diploma
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