Kayla Jensen
Tacoma,WA
Summary
A dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Reliable and driven, works well in a team environment as well as individually. Flexible and adaptable with shifts and works well in fast paced environment.
Overview
14
14
years of professional experience
Work History
Security Supervisor
Emerald Queen Casino And Hotel
05.2021 - 02.2023
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Established and maintained close working relationships with local law enforcement officers.
Patient Access Representative
CHI Franciscan Womens Health
06.2013 - 12.2018
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
Patient Access Representative
CHI Franciscan Orthopedics
08.2011 - 06.2016
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Educated patients on importance of preventive health care and insurance coverage.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
- Contacted patients on annual renewal dates to offer assistance.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
Front Desk Receptionist
Pediatrics Northwest Ps
02.2009 - 08.2011
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
Education
No Degree - EMT
Bates Technical College
Tacoma, WA02.2018
Certificate Medical Interpreting - Language Interpretation And Translation Spanish
Build The Bridge
Seattle, WA08.2008
High School Diploma -
Lincoln High School
Tacoma, WA06.2008
Skills
- Staffing and Scheduling
- Skilled in Conflict Resolution
- Fluent in Spanish
- CPR and AED and Narcan Training
- Emergency Response
- Time Management
Languages
Spanish
Full Professional
Timeline
Security Supervisor
Emerald Queen Casino And Hotel
05.2021 - 02.2023
Patient Access Representative
CHI Franciscan Womens Health
06.2013 - 12.2018
Patient Access Representative
CHI Franciscan Orthopedics
08.2011 - 06.2016
Front Desk Receptionist
Pediatrics Northwest Ps
02.2009 - 08.2011
No Degree - EMT
Bates Technical College
Certificate Medical Interpreting - Language Interpretation And Translation Spanish
Build The Bridge
High School Diploma -
Lincoln High School
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