Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline

KAYLA JOHN

Jersey City,NJ

Summary

Enthusiastic Independent Contractor with drive to work quickly and effectively on projects in all types of environments. Pursuing role with busy organization where expertise with team work and computer skills will be valued.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Medical Courier/Independent Contractor

Self-employed
Jersey City, NJ
10.2021 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Worked overnight shifts during peak periods to meet coverage needs.
  • Fostered positive working relationships with regular customers.
  • Picked up medical specimens from numerous businesses within 50square mile territory daily.

FLSD/ Security Officer/ Dispatch Officer

Prosegur Services Group, Inc
New York, New York
08.2015 - 10.2021
  • Perform dispatch duties as per policies and Sergeant instruction.
  • Worked closely with Sergeants and officers to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Oversaw on average 10 officers per shift
  • Greeted customers professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Monitored CCTV and central alarm systems for fire, intrusion, and duress alarms and responded to numerous emergencies weekly.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicate and monitor security team and building supervisors using two-way radios, mobile phones, and facility computer systems.
  • Moved throughout facility and among customers to remain aware of any developing security situations, including customer complaints and safety concerns.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Assisted in monitoring coworkers performance and adherence to job specifications to maintain quality standards and high client satisfaction.

Staff

Served Fresh Collection
Long Island, New York
04.2015 - 06.2016
  • Counts all store products and supplies and maintains cleanliness and organization of stockroom.
  • Uses computerized inventory software to record, track, and maintain all inventory related data.
  • Unloads deliveries and stores them appropriately in stockroom.
  • Stayed current on available products, store promotions, and customer service policies to better assist shoppers.
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
  • Accepted delivered packages, verified products, and checked delivery totals to keep system records current and accurate.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 10%.

Special Services (Team Worker)

Grantley Adams International Airport
Barbados, West Indies
10.2014 - 03.2015
  • Served senior members of customer service team by training new hires, answering coworkers' questions, and encouraging adherence to company policies.
  • Transported over 20 passengers per hour in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
  • Liaised with airline agents to check-in passengers, change tickets, rebook itineraries, and fulfill special requests.
  • Kept close eye on passenger behavior and watched for problems such as injuries, illnesses, and emotional concerns.

Education

High School Diploma - Math Science and Engineering

High School For Math, Science, And Engineering, New York, NY
06.2011

Skills

  • Attention To Detail
  • Microsoft Word and Excel
  • Phone Etiquette
  • Conflict resolution techniques
  • Computer Skills
  • Multi-Tasking
  • Ability To Prioritize
  • Policies And Procedures
  • Safety And Security
  • Written And Oral Communication
  • Exceptional Customer Service
  • Emergency Situations
  • Train Staff
  • Self-Starter

Certification

NYS Security Guard License (August 2015-Present)NYS Driver's License (July 2018-Present) CPR and BLS Training (November 2016-Present) Management of Aggressive Behavior Certified (November 2016-Present) Bleeding Control Basic v. 1.0 Course (May 2018) Defensive Driving Course (August 2019-Present) FLSD Certificate of Fitness Exam Z-89 (May 2019-Present) NYP Security Customer Service Award (October 2019)

Timeline

Medical Courier/Independent Contractor - Self-employed
10.2021 - Current
FLSD/ Security Officer/ Dispatch Officer - Prosegur Services Group, Inc
08.2015 - 10.2021
Staff - Served Fresh Collection
04.2015 - 06.2016
Special Services (Team Worker) - Grantley Adams International Airport
10.2014 - 03.2015
High School For Math, Science, And Engineering - High School Diploma, Math Science and Engineering

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KAYLA JOHN