Elise Hall
Indianapolis,IN
Summary
Seeking a position as a Customer Service Representative where I am able to apply my 8+ years of experience with data entry, multiple computer and interpersonal skills. Able to provide exceptional customer care while reducing customer wait time. Knowledge in multi-line phone systems using dual monitors.
Overview
13
13
years of professional experience
Work History
Medical Courier/Independent Contractor
Onyx Express
Indianapolis, IN
01.2023 - Current
- Handled & transported medical specimens and equipment
- Attentive to detail
- Compliance with HIPPA, OSHA and other regulatory requirements
- Ensured timely and safe delivery of giving inventory
- Track keeping and accuracy
Server/Bartender
Illusions bar and grill
Indianapolis, IN
01.2022 - 01.2024
- Retained tables, handle cash, and credit transactions while maintaining accuracy
- Provided detailed information on services and products
- Operated POS systems
- Applied active listening while multitasking clarified by being highly adaptable and able to work under pressure
Home Health Aide
BrightStar Care
Indianapolis, IN
01.2023 - 12.2023
- Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication administration
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas
Call Center Customer Service Representative
Dial America
Indianapolis, IN
01.2022 - 12.2023
- Resolved customer concerns, following internal database prompts and company scripts
- Displayed positive, professional and empathetic tone to deliver consistently superior service
- Answered incoming calls, chat messages and email communications to handle product concerns
- Assessed customer needs and escalated calls to specific departments
Home Health Aide
Together Home Health Care
Greenwood, IN
01.2021 - 01.2022
- Enhanced well being of individual clients with personalized support for social, mental, and physical needs
- Proficient in safe patient care techniques
- Excellent interpersonal skills
- Planned meals according to diet preferences
Call Center Customer Service Representative
Stericycle
Indianapolis, IN
01.2018 - 12.2018
- Resolved customer concerns, following internal database prompts and company scripts
- Knowledge retention
- Completed high volume of inbound and outbound calls within deadlines
- Processed customer exchanges, refunds escalations and bill adjustments to correct product or service problems
- Competency with CRM
Customer Service Representative
Americall
Hobart, IN
01.2015 - 01.2016
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Corresponded accurate and appropriate information to answer questions, troubleshoot and resolve complaints
- Assisted with up-sales generating more revenue for the company
Cashier/Customer Service
Walmart
Plano, TX
01.2014 - 01.2015
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
- Covered multiple store areas by cross-training in different roles
- Performed sales and restock keeping inventory accurate
Customer Service Representative
Americall Group Inc
Hobart, IN
01.2012 - 01.2013
- Exceeded working in a face paced call center
- Managed CRM software
- Combined speed and efficiency
- Operated inbound and outbound calls
- Collected accurate information into the data base while answering and routing calls to the proper destination
Education
General Educational Development -
Lake Ridge Adult
Gary, INSkills
- Data entry
- Customer Service
- Adaptability
- Collaboration
- Written Communication
- Interpersonal skills
- Computer literacy
Timeline
Medical Courier/Independent Contractor
Onyx Express
01.2023 - Current
Home Health Aide
BrightStar Care
01.2023 - 12.2023
Server/Bartender
Illusions bar and grill
01.2022 - 01.2024
Call Center Customer Service Representative
Dial America
01.2022 - 12.2023
Home Health Aide
Together Home Health Care
01.2021 - 01.2022
Call Center Customer Service Representative
Stericycle
01.2018 - 12.2018
Customer Service Representative
Americall
01.2015 - 01.2016
Cashier/Customer Service
Walmart
01.2014 - 01.2015
Customer Service Representative
Americall Group Inc
01.2012 - 01.2013
General Educational Development -
Lake Ridge Adult