Kevon Bazemore
Randallstown,MD
Summary
Professional contractor with robust experience in delivering high-quality results in diverse projects. Excellent at collaborating with teams and adapting to changing needs, ensuring consistent delivery of objectives. Skilled in project management, strategic planning, and problem-solving, with focus on achieving measurable results. Known for reliability, versatility, and strong work ethic.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
15
15
years of professional experience
Work History
INDEPENDENT CONTRACTOR/COURIER
Flash Delivery Service
Lanham
09.2021 - 03.2023
- Distributed COVID kits to medical associates for testing and collected used COVID kits for delivery to the CIAN lab
- Maintained accurate records of deliveries and pickups
- Ensured compliance with applicable state laws regarding the transport of medical samples and hazardous materials
- Demonstrated strong customer service skills when interacting with clients in person or via phone
INDEPENDENT CONTRACTOR/COURIER
Falcon Express Transportation
Beltsville
01.2021 - 08.2021
- Delivered customer products, including food, clothing, and confidential business mail/packages
- Adapted quickly to new environments and challenges
- Ensured accuracy of all paperwork associated with deliveries and pickups
- Maintained communication with dispatch team in order to stay up to date on changes in schedule or address information
- Adhered to all company policies regarding safe driving practices and vehicle maintenance standards
- Operated a package car to deliver packages and letters within assigned area; maintained delivery records
- Loaded package cars with appropriate materials for daily route deliveries
- Inspected packages prior to loading them onto vehicle to ensure they were properly sealed and labeled
- Utilized GPS navigation systems to efficiently navigate routes and locate addresses
- Delivered packages to customer locations, meeting established delivery goals
- Anticipated and identified problems with deliveries to find solutions
DELIVERY DRIVER/WAREHOUSE ASSOCIATE
DealerTire LLC
Elkridge
01.2019 - 09.2020
- Drove company vehicle on assigned routes to make deliveries to customers
- Complied with DOT regulations in all aspects of delivery
- Adhered to delivery schedules and deadlines
- Accurately estimated arrival times based upon traffic conditions, weather conditions, or other unexpected delays encountered along the way
- Communicated with dispatch to improve route production and identify optimal ways to perform duties
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity
- Obtained customer signatures confirming receipt of high-value products
- Adhered to company policies regarding safety and security while on the road
- Conducted regular pre-trip inspections of truck equipment such as tires, lights, brakes, gas, oil, and water levels prior to departure from facility
- Processed customer returns and restocked items into the warehouse
- Reported material locations using bar code inventory system
- Moved product from staging or storage areas into outbound trucks and trailers
- Accurately picked orders from shelves and organized them for delivery
- Displayed skill in working independently or collaboratively as part of a team environment
- Able to lift heavy objects up to 50 pounds or more
- Picked customer orders, reviewing for correct number and type of product to eliminate errors
- Collaborated with warehouse personnel to maintain accurate product inventory
- Used forklifts and pallet jacks to transport items to staging areas or loading docks
EXPEDITER/SHIPPING & RECEIVING, INVENTORY CONTROL, MATERIAL CONTROL ATTENDANT
Kawasaki Rail Car Inc
College Park
02.2016 - 10.2017
- Compiled information, such as production rates and progress, materials inventories, materials used, and customer information, so that status reports can be completed
- Performed routine duties such as distribution, filing, faxing, printing, and scanning of electronic files, letters, documents, etc
- Create and maintain routine spreadsheets or databases on various systems and activities
- Maintained adequate levels of inventory for the WMATA Metro 7K Rail Car Series
- Investigate discrepancies in reports and records
- Provided support to production operations by maintaining accurate parts inventories
- Created reports on stock levels, delivery times, order status as requested by management team
- Developed and implemented methods for controlling inventory accuracy and efficiency
- Maintained files, such as maintenance records, bills of lading, and cost reports
- Arranged for delivery, assembly, and distribution of supplies and parts to expedite flow of materials and met production schedules
MERCHANDISING EXECUTION ASSOCIATE
Home Depot
Reisterstown
01.2014 - 02.2016
- Provided customer service, executed pricing strategies, and maintained stock room and production floor
- Engaged and inspired shoppers to buy more items with organized merchandising strategies
- Assisted buyers in selecting merchandise based on current trends, budget constraints, and customer demand
- Developed strong organizational and communication skills while managing multiple projects simultaneously
- Drove customer service through integrity of merchandising and accuracy of store pricing and signage
- In-store merchandising such as seasonal projects, planogram maintenance, overhead organization, display and signage maintenance
- Provided excellent customer service
RECEIVING ASSOCIATE/UNLOADER
WALMART
Catonsville
11.2011 - 12.2013
- Participated in customer service tasks, organized store merchandise, and unloaded freight
- Assisted in training new team members on proper procedures related to shipping and receiving
- Verified orders against packing lists to ensure accuracy of order fulfillment
- Unloaded trucks using forklifts or pallet jacks when necessary
- Replenished perishable items and marked out expired items upon removing from shelves
- Complied with all company policies and procedures
- Provided excellent customer service by promptly responding to inquiries regarding location of products within store
- Maintained a clean and orderly work environment
- Assisted customers with locating hard-to-find items through knowledge of store layout and product information
CASHIER, CUSTOMER SERVICE REPRESENTATIVE, CUSTOMER SERVICE MANAGER
MEN'S WEAR HOUSE & TUX
Owings Mills
01.2010 - 11.2010
- Provided customer service and assistance, input reservations, and supported store manager in hiring process
- Cash handling and drawer closing
- Assisted in operation of hiring process and interviews
- Manually measure and input guest measurements into computer database for fitting of a tuxedo, suit, and/or wedding dress
- Built and maintained positive working relationships with co-workers
- Enforced store policies to ensure the protection of company items
- Developed strong knowledge base regarding product features, benefits, warranties and returns policies
- Operated the POS system efficiently to ensure accurate transactions
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Informed customers of special promotions, loyalty programs, and discounts
- Maintained inventory and store visual presentation to meet customer needs
- Developed strong customer relationships to support satisfaction and loyalty
- Processed customer orders and ensured the accuracy of their purchases
- Helped customers locate merchandise and answered questions about products
- Handled customer complaints and inquiries in a courteous and efficient manner
- Checked drawer totals, reconciled discrepancies, and prepared bank deposits
- Kept up-to-date on new products, services, promotions, and pricing structures
- Operated cash register and accurately processed payments, returns, and exchanges
- Counted and balanced cash drawer at the beginning and end of each shift
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Followed all safety protocols while handling money
Benefits Advisor/Sales Associate
Aflac
Marriottsville, MD
03.2008 - 11.2008
- Established metrics for evaluating benefits program effectiveness, leading to data-driven enhancements.
- Delivered informative presentations on benefits options, ensuring employees were well-informed and could make educated decisions.
- Resolved patient disputes promptly regarding insurance coverage or billing matters.
- Increased customer satisfaction by efficiently managing and resolving insurance claims.
- Streamlined interview scheduling for better efficiency, leading to a smoother hiring process.
- Utilized data-driven insights to enhance recruitment strategies, leading to improved hiring outcomes.
- Assisted with hiring, training, and mentoring new employees for improved team performance.
- Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
- Exemplified excellent communication skills when liaising between hiring managers and candidates ensuring a smooth hiring process.
- Streamlined the interview process for efficiency, resulting in faster hiring decisions.
- Managed hiring, onboarding and training of new employees.
Education
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA - ACCOUNTING
CATONSVILLE COMMUNITY COLLEGE OF BALTIMORE COUNTY
Catonsville, MDHIGH SCHOOL DIPLOMA -
Randallstown High School
Randallstown, MD01.2006
Skills
- Data Entry
- Shipping and Receiving
- Inventory Control
- Loading/Unloading
- SAP
- Computer Application
- Training and Development
- Principles of Accounting
- Negotiation Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft FrontPage
- Microsoft Excel
- Mentoring
- Keyboarding
- Multi-tasking
- Typing Speed
- Scheduling
- Inventory control and record keeping
- Computerized inventory control
- Cash inventory control
- Parts inventory control
- SAP software
- Warehouse management
- Shipping and receiving
- Patient transport
- Specimen collection
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
Timeline
INDEPENDENT CONTRACTOR/COURIER
Flash Delivery Service
09.2021 - 03.2023
INDEPENDENT CONTRACTOR/COURIER
Falcon Express Transportation
01.2021 - 08.2021
DELIVERY DRIVER/WAREHOUSE ASSOCIATE
DealerTire LLC
01.2019 - 09.2020
EXPEDITER/SHIPPING & RECEIVING, INVENTORY CONTROL, MATERIAL CONTROL ATTENDANT
Kawasaki Rail Car Inc
02.2016 - 10.2017
MERCHANDISING EXECUTION ASSOCIATE
Home Depot
01.2014 - 02.2016
RECEIVING ASSOCIATE/UNLOADER
WALMART
11.2011 - 12.2013
CASHIER, CUSTOMER SERVICE REPRESENTATIVE, CUSTOMER SERVICE MANAGER
MEN'S WEAR HOUSE & TUX
01.2010 - 11.2010
Benefits Advisor/Sales Associate
Aflac
03.2008 - 11.2008
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA - ACCOUNTING
CATONSVILLE COMMUNITY COLLEGE OF BALTIMORE COUNTY
HIGH SCHOOL DIPLOMA -
Randallstown High School